NOC Supervisor, Charging (Night Shift)

About the role

• NOC Supervisor, Charging (Night Shift) | Tesla (Charging)
• Location: Buffalo, New York | Req ID: 284742 | Job Type: Full-time
• What to Expect

Tesla sets the bar for what a trustworthy & resilient charging network can be.

The Charging Operations team ensures that Tesla continues to deliver the best possible charging customer experience through proactive engagement and growth of the global charging network.The Network Operations Center Supervisor, Charging (Night shift), based at Gigafactory New York in Buffalo, NY, is responsible for overnight network management & optimization for real-time autonomous vehicle charging, the window when Robotaxi charging demand is highest.

The role provides guidance & oversight for the 24/7 Charging Network Operations Center team and is responsible for driving the decisions that keep charging seamless for Robotaxis.

What You'll Do

• Supervise the night team, driving a reliable, first-class customer experience through monitoring, issue management, and continuous problem solving while owning core KPIs and SLA compliance for the shift
• Direct real-time incident response, coordinate escalations, and provide leadership updates to the Charging NOC Lead and stakeholder teams
• Focus the overnight shift on autonomous vehicle charging performance, and push processes and tooling that improve monitoring efficiency, detection speed, and resolution
• Coordinate with internal partners, including Energy Service, Charging Asset Management, and Engineering, so overnight charging issues are owned through to resolution
• Guide the overnight team on diagnostics, escalation judgment, and adherence to standard

What You'll Bring

• Able to work overnight, including weekends and holidays
• Previous experience in a lead role focused on customer service, fleet management, or 24/7 operations
• Experience building and supporting agentic solutions is a plus
• Clear communication, able to relay information to the Charging NOC Lead and internal partners in a timely manner
• Strong organizational skills, multi-tasking ability, and attention to detail, with an eye for efficiency and adherence to standards
• A focused approach to the work, with a flexible attitude toward critical tasks

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
• Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)

Expected Compensation

• Technical Construction Project Manager - $97,200 - $145,800/annual salary
• Sr Technical Construction Project Manager - $126,000 - $189,000/annual salary
• Staff Technical Construction Project Manager - $144,000 - $216,000/annual salary + cash and stock awards + benefits for all levelsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.