Non-Clinical Team Leader

About the role

• Team Leader, Non-Clinical
• Job Title: Team Leader, Non-Clinical
• Location: Greenwood, IN
• Department: Youth Community Based
• Employment Type: [Full-Time/Part-Time]
• Shift: Day Shift

Job Summary

Are you an experienced leader passionate about developing teams, strengthening operations, and creating positive client experiences? Join our team as a Team Leader, Non-Clinical, and play an important role in supporting our employees and advancing the organization's mission.

In this role, you will provide leadership, oversight, and direction to your assigned team while ensuring staff have the guidance, training, and resources needed to perform successfully. You will be responsible for promoting a positive and collaborative work environment, maintaining program compliance, supporting operational and financial goals, and ensuring the delivery of quality services to the individuals we serve.

The ideal candidate is a proactive and adaptable leader with strong communication, problem-solving, and team development skills who is committed to employee growth, operational excellence, and organizational success.

Position Perks & Benefits

• 29 Days of PTO
• Eligibility for HRSA Loan Repayment (eligibility requirements apply)
• Employee benefits package, including health, dental, vision, retirement, life insurance, and more
• Competitive 401(k) Retirement Savings Plan - up to 5% match for Part-Time and Full-Time employees
• Company-paid basic life insurance
• Emergency Medical Leave Program
• Flexible Spending Accounts - healthcare and dependent child-care
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program
• Mileage Reimbursement

Key Responsibilities

• Provide Team Leadership and Oversight: Ensure employees understand their roles, responsibilities, and performance expectations while providing the direction and support necessary to achieve departmental goals.
• Monitor Staff Performance and Development: Observe, evaluate, and assess employee skills and abilities to identify development opportunities, provide constructive feedback, and promote quality client care.
• Develop and Maintain Partnerships: Establish and maintain effective internal and external partnerships that support the best interests of clients, employees, and the organization.
• Oversee Financial and Human Resource Management: Participate in financial planning and management, as well as workforce planning and resource allocation to support departmental operations.
• Promote a Positive Team Environment: Foster a collaborative workplace that encourages open communication, employee engagement, professional growth, and recognition of individual strengths.
• Provide Crisis Intervention Support: Assist with direct crisis intervention during regular business hours as needed.
• Ensure Documentation Compliance: Regularly review and monitor employee documentation, provide corrective feedback when necessary, and ensure compliance with established documentation standards.
• Maintain Program Oversight: Monitor program operations and ensure adherence to applicable program requirements, organizational expectations, and established standards.

Education and/or Experience Qualifications

• Bachelor's degree in Psychology, Sociology, Social Work, or a related field required.

Required License/Certification

• No specific professional license

Additional Qualifications

• Ability to communicate effectively with groups, employees, family members, and community stakeholders.
• Strong verbal and written communication skills.
• Ability to interpret and follow written, verbal, and diagram-based instructions.
• Strong analytical and problem-solving skills, including the ability to address challenges within established guidelines.
• Ability to adapt to changing job demands and organizational priorities.
• Demonstrated initiative, sound judgment, and the ability to work independently.
• Ability to build effective working relationships and promote collaboration across teams.
• Commitment to employee development, client satisfaction, and organizational success.

Supervisory Requirements

• Communicate Organizational Strategy: Clearly communicate the organization's strategic direction and encourage employee engagement and participation in achieving organizational goals.
• Provide Departmental Leadership: Offer leadership, direction, and guidance across all aspects of departmental operations.
• Support Strategic Planning and Execution: Actively monitor the identification, development, and implementation of departmental strategic objectives.
• Promote Employee Engagement: Involve employees in appropriate decision-making processes and support them in achieving individual and team goals.
• Maintain Effective Communication: Keep employees informed of departmental updates, organizational changes, and important company-wide developments.
• Manage Employee Relations: Address challenging employee situations with discretion, professionalism, and appropriate guidance from Human Resources while maintaining respect for all individuals involved.
• Lead Organizational Change: Champion change initiatives and support the successful implementation of innovative ideas and improvements.
• Encourage Team Collaboration: Reinforce a team-oriented approach across departmental functions while actively seeking and encouraging input from employees at all levels of the organization.

Employment Requirements

• Successful completion of required background checks, including criminal history, driving record, abuse and neglect registry, and fingerprint checks.
• Completion of New Hire Orientation at the beginning of employment.
• Completion of all required training, including Relias training, at the beginning of employment and annually thereafter.
• Maintenance of a valid driver's license, acceptable driving record, and current automobile insurance.

Physical Requirements

ADA Consideration - Sedentary Work

This position primarily involves sedentary work, requiring the ability to exert up to 10 pounds of force occasionally (up to one-third of the time) and/or a negligible amount of force frequently (one-third to two-thirds of the time) to lift, carry, push, pull, or otherwise move objects.

The role requires repetitive hand, finger, and arm movements for typing and writing throughout the workday. Employees will primarily sit but may occasionally need to stand or walk for brief periods.

Position Perks & Benefits

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package

• full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

• We are an Equal Employment Opportunity Employer.
• Adult & Child Health is a Smoke and Tobacco Free Workplace.