Direct Workday career site

North America Page Wide Industrial Remote Support Manager

Location: Corvallis, OR (Remote)
Listed: Yesterday

Job Summary

This role is responsible for managing a team of individual contributors and supervisors, ensuring compliance with policies, and overseeing day-to-day activities with fairness and consistency. The role defines and leads teams providing remote services, post-sales, pre-sales, and project participation for various business systems and applications. The role collaborates with cross-functional teams for process improvement and policy development, while guiding program parameters and budget adherence. The role recommends changes, manages talent, and actively contributes to diverse technical processes.

Responsibilities

Manages a team of individual contributors and/or supervisors with well-defined, limited scope, overseeing day-to-day activities, with fairness and consistency in a timely manner, ensuring compliance with the organization's policies and procedures.
Defines the scope of work of teams providing remote (offsite) service, customer access, pre-sales, post-sales, or service delivery to address a range of business systems and applications issues for customers.
Provides services across standard, specialized, or complex systems, and may take on roles involving project leadership, management, sponsorship, or participation.
Engages in setting up performance objectives, assembling project teams, resource allocation and ensuring the successful execution of diverse technical systems and processes.
Collaborates with cross-functional teams to identify and implement process improvements and policy development, also actively engaging in their design and implementation.
Guides the team in defining program objectives and KPIs and setting expectations for implementation across various business groups, fostering creativity and motivation.
Develops budgets with significant input from higher-level managers and ensures project adherence to budgetary constraints.
Acts as subject matter expert, identifies opportunities for process improvement and policy development and recommends changes in alignment with business tactics and strategy.
Performs talent management responsibilities including recruitment, performance management, coaching and career development.

Education & Experience Recommended

Four-year or Graduate Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.

Preferred Certifications

ITIL Certifications

Knowledge & Skills

Amazon Web Services
Automation
Computer Science
Customer Relationship Management
Customer Support
Debugging
Java (Programming Language)
Linux
Operating Systems
Product Support
Python (Programming Language)
Root Cause Analysis
Scripting
Software As A Service (SaaS)
SQL (Programming Language)
TCP/IP
Technical Services
Technical Support
Unix
Workflow Management

Cross-Org Skills

Customer Centricity
Prioritization
Resilience
Team Management
Strategic Thinking

Impact & Scope

Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.

Complexity

Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

Benefits

Hp offers a comprehensive benefits package for this position, including:

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job

Services
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
Not Specified
Relocation -

Equal opportunity and legal notices

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $83,000 to $127,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "

Read the original posting

From Hp's careers page, first listed on Rolev.ai on November 9, 2026. Rolev.ai is not the employer.

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Common questions

Where is the North America Page Wide Industrial Remote Support Manager job at Hp located?

Yes, this North America Page Wide Industrial Remote Support Manager opening at Hp is listed as Corvallis, OR (Remote). Always check Hp's application page for specific state eligibility or relocation policies.

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