NOVA Admissions Representative | Full Time, Days

About the role

• Job Family: Admitting Representative
• Travel Required: None
• Clearance Required: None

What You Will Do

Under the direction of the Patient Access Registration Manager, this position is primarily responsible for all insurance notification, verification, and authorization activities necessary to financially secure accounts. Responsibilities include interacting with insurance companies, patients, physician offices and other hospital departments to thoroughly document accounts. Explains financial requirements to patient or other responsible party and collects deposits or deductibles as required.

Position Tye: Full Time, 100% Remote

Schedule: 8:30am - 5:00pm, Monday - Friday

Please Note: Schedule is subject to change based on hospital census and the needs of the business.

Responsibilities and Duties

• Performs insurance notification, verification, and authorization activities necessary to financially secure accounts.
• While appropriately prioritizing work based on financial risk / difficulty, incumbent completes notification, verification, & authorization for all inpatient, Ambulatory Surgery and bedded outpatient admissions utilizing the HQ work list as the primary work driver.
• In a courteous manner, coordinates with and disseminates information to referring physician/hospital clinical staff and the insurance company to ensure that scheduled accounts are secure prior to admit and non-scheduled accounts are secure 24 hours post admit.
• Aggressively explores all possible options to secure an account when problems arise (i.e. contacting physician office, referencing past visits, contacting patient, etc.).

Responsible for thorough system documentation according to established standards.

• Communicates with insurance companies, patients, physician offices and/or other hospital departments to complete account documentation requirements Responsible for securing patient accounts.

Responsible for securing patient accounts

• Explains financial requirements to patient or other responsible party. Collects deposits and deductibles.
• Aggressively explores all possible options as a means of securing an account when problems arise.
• Informs Patient Access management, registration staff and physician if account is not secure prior to admission.
• Coordinates with and disseminates information to referring physician/hospital clinical staff and insurance company to secure scheduled accounts prior to admission and non-scheduled accounts within 24 hours following admission.

Acts in a caring and courteous manner to all patients, guests, visitors, students, and staff.

• Provides helpful and friendly assistance in a timely manner.
• Demonstrates caring behavior by utilizing positive interpersonal skills.
• Effectively responds to inquiries with a pleasant expression, maintaining eye contact, etc.
• Caring and courteous behavior will be measured by the number of complaints received in a 12-month period. No more than two complaints are considered satisfactory.

What You Will Need

• High School Diploma or GED or 3+ years of relevant experience in lieu of the education
• 1-3 years of experience in patient access, billing, cash collections, health insurance and/or pre-certification
• Working knowledge on how to obtain authorizations
• Working experience reading EOBs
• What Would Be Nice To Have:

Ability to type a minimum of 35 WPM.

• Familiarity with medical terminology
• CPAR or CHAA certification

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Pay and benefits

The annual salary range for this position is $38,000.00-$64,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program