Nurse Intake Specialist

About the role

At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary

Morgan & Morgan is seeking a Full-Time Registered Nurse (RN) to join our Case Control Center in a client-facing intake role. This position requires working five days per week, handling inbound telephone calls related to medical malpractice and nursing home claims. Our clients are often navigating traumatic and emotionally difficult situations, and Nurse Intake Specialists serve as their first point of contact - making empathy, professionalism, and compassion essential to success in this role.

Candidates who live within a commutable distance of a Morgan & Morgan office will be expected to work on-site as part of their regular schedule.

The ideal candidate will have availability to work between 7:00 a.m. and 7:00 p.m. EST, with weekend coverage required as business needs dictate. If you are passionate about helping others, demonstrate strong empathy and respect in your interactions, and are seeking a long-term career where you can apply your nursing expertise in a new setting, we encourage you to apply. Qualified candidates may earn up to $250 after 90 days of employment.

Responsibilities

• Conduct detailed intake calls with prospective clients.
• Vet and assess medical malpractice and nursing home claims.
• Gather and document medical and factual information with accuracy.
• Support key aspects of the legal intake process.
• Handle client questions and concerns with empathy and professionalism.
• Enter and maintain detailed client information in internal systems.
• Maintain confidentiality and exercise sound judgment in all interactions.

Qualifications

• Active Registered Nurse (RN) license required.
• Strong verbal and written communication skills.
• Exceptional listening, critical thinking, and problem-solving abilities.
• Comfort working on the phone for extended periods.
• Strong computer and data entry skills.
• Highly organized with the ability to multitask and learn quickly.
• Able to work independently in a fast-paced environment.
• Professional demeanor with a calm, empathetic, and client-focused approach.
• Reliable, punctual, and dependable.
• Bilingual skills are a plus!

WFH requirements

• Must be able to provide a distraction free environment (no pets, TVs, children, etc).
• Must be willing and able to pass Internet Speed Test, 60 Mbps download/30 Mbps upload speed before training.

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Benefits

• Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful.
• This success starts with our staff.
• For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.