Nursing Assistant - Patient Transport

About the role

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Salary/Hourly Rate: $

Nursing Assistant II - Patient Transporter | PFC Floyd K. Lindstrom Department of Veterans Affairs Clinic | Colorado Springs, CO

Pay

$18.11 hourly with a $5.42/hr Health and Welfare Benefit!

About the Role

Are you dependable, compassionate, and energized by helping others? As a Nursing Assistant - Patient Transporter at ServiceSource, you'll play a vital role in the daily care experience of veterans by ensuring safe, timely, and respectful transportation throughout the VA Medical Clinic. Whether escorting patients to appointments or delivering critical specimens, your work will directly support the health and dignity of those who served our country.

Why Join Us? At ServiceSource, we're committed to your success and wellbeing. Our benefits include:

• Mission-Driven Work: Make a meaningful impact by supporting veterans in a healthcare setting.
• Career Growth: Access internal advancement opportunities, tuition reimbursement, and a $500 annual wellness/personal development benefit.
• Comprehensive Benefits: $5.42 per hour in Health and Welfare benefit to purchase insurance and retirement, or taken as cash wage (with proof of approved alternative insurance coverage).
• Team-Oriented Culture: Join a supportive, collaborative environment where your reliability and compassion are truly valued.

Job Summary

Patient Transporters provide quality patient care through the safe, timely transport of patients and items to designated locations on the medical campus.

This is a contract position and is subject to renewal.

Primary Duties

• Assist both inpatients and outpatients with safe and efficient transportation throughout the medical center using wheelchairs, gurneys, inpatient beds, and other conveyances.
• Escort patients to and from hospital entrances and parking structures as needed.
• Maintain clear and timely communication with Dispatch to receive and relay transport instructions and relevant information.
• Provide basic assistance to patients entering or exiting transport devices, and promptly notify clinical staff when additional support is required.
• Collect biological specimens from various hospital units and deliver them securely to the laboratory.

Additional Responsibilities

• Provide courteous and accurate information to patients, visitors, and hospital guests, ensuring a positive customer service experience.
• Support departmental operations by assisting with tasks such as tracking, retrieving, and sanitizing transport equipment, as well as contributing to data collection and reporting efforts.
• Operate a multi-line phone system and serve as a backup Dispatcher, delivering prompt and professional communication.
• Consistently perform duties in a safe, respectful, confidential, and professional manner in accordance with hospital policies.
• Perform other responsibilities as assigned.

Qualifications

Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) equivalent preferred.
• Proficiency in English (as a first or second language) is preferred.
• Must successfully pass an FBI Department of Homeland Security clearance upon hire.
• Required to obtain Heartsaver/CPR certification through the American Heart Association (AHA) upon hire.
• Availability and willingness to work flexible hours, including evenings and/or weekends, when needed, based on operational needs.
• Ability to walk 5 or more miles during a typical shift and remain active for extended periods of time is required.
• Ability to meet healthcare facility occupational health requirements, including TB testing and Hepatitis B and Influenza vaccinations (or approved declination forms, where applicable) is required.

Knowledge, Skills, and Abilities

• Demonstrated commitment to providing excellent customer service.
• Highly dependable and capable of working independently with minimal supervision.
• Basic mathematical proficiency is preferred.
• Ability to respond promptly and effectively to dynamic or unexpected situations.
• Strong communication skills, both verbal and written, with solid literacy abilities.
• Proven ability to collaborate with diverse personalities and navigate interpersonal challenges.
• Capable of solving practical problems and handling a variety of concrete variables in situations with limited standardization.
• Preferred ability to interpret and follow instructions presented in written, oral, diagrammatic, or schedule formats.

Physical Demands

• While performing the duties of this job, the employee is required to sit, talk, and hear.
• The employee is regularly required to reach with hands and arms.
• The employee is required to stand and walk, sometimes over five (5) miles per shift.
• The employee is required to lift, place, or move supplies, up to 50 pounds while bending, stooping, and walking.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

What We Offer - for Benefit Eligible Employees May Include

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information