Ocean Import Agent

About the role

Scope of Position: Ensure timely and accurate movement of freight and information and administrative tasks, while providing an exceptional customer service within the Ocean Import Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow meeting customer expectations.
• Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
• Track and Trace Ocean Import Files daily.
• Use Department Dashboards on daily basis.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
• Meet compliance at all times, regulations internal and external in accordance with government regulations. No fines, penalties, or late filing.
• Understand department process flow and looking for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
• Meet KPI standards in accordance with the Company's procedures.
• Timely responses to emails (within 1 hour) and voicemails (within 30 mins) (internal and external).
• Escalation of problems to Management and Supervisor when necessary.
• Follow Accounting Do's and Don'ts

Personal Development

• Attend training classes when required.
• Complete mandatory training when required.
• Meet company standards of 52 hours training per year, including as needed management/leadership training

Culture

• Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence,

Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications & Requirements

• Minimum of 2 years in Ocean and Air Import experience.
• Must provide exceptional customer service internally and externally at all times.
• Must have complete understanding of ocean import documentation process.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Proficient level of Microsoft Office (Word, Excel etc)
• Must complete Dangerous Goods Certification within the first 6 months.
• Must be able proficient in English, both written and verbal.

Additional Information

All your information will be kept confidential according to EEO guidelines.