Office Manager

The role

As Office Manager, you will run the day-to-day operations of the office. You'll be responsible for the admin, facilities, supplier relationships and people logistics that keep the team working smoothly, and you'll be the main link between staff and senior leadership on anything office-related.

Key responsibilities

Administrative operations

• Oversee day-to-day office operations and keep workflows running smoothly
• Manage inbound phone calls, mail and email, and incoming and outgoing deliveries
• Maintain digital and physical filing systems and keep records organized
• Coordinate schedules, meetings and conference room bookings

Facilities and supplies

• Manage vendor and contractor relationships, including cleaners, maintenance, meeting room IT support, waste management and pest control
• Coordinate company merchandise for new starters and ongoing replenishment
• Coordinate repairs, maintenance requests and equipment servicing
• Oversee workspace layout, desk assignments and moves
• Order and track office supplies, equipment and kitchen/break room stock
• Ensure health and safety compliance, including fire drills, first aid supplies and emergency procedures

Staff support and HR coordination

• Onboard new hires: workstations, accounts, keys and badges
• Handle offboarding tasks, including equipment returns and revoking access
• Support onboarding admin, including payroll inputs, expenses, and benefits administration
• Maintain employee records and support HR with policy rollout
• Help plan team and customer events and celebrations
• Manage team food orders and pantry replenishment

Finance and budgeting

• Process invoices and purchase orders
• Monitor the office budget and flag overspend
• Negotiate with suppliers to reduce costs
• Reconcile accounts or support the accounting team with documentation

Technology and systems

• Coordinate with IT on hardware, software licenses, and access issues
• Maintain office software tools and subscriptions
• Help implement and improve internal processes and systems

Management and leadership

• Act as the point of contact between staff and senior leadership
• Develop and document office policies and procedures

Travel and events

• Book travel, accommodation and itineraries for staff and executives, where required
• Organize company meetings, client visits, and off-site events

Compliance and confidentiality

• Handle sensitive information with discretion
• Ensure compliance with workplace regulations and company policies
• Keep insurance, licenses, and lease documents current

Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

• Performance: High standards, outstanding results,
• Impact: Big challenges, bigger results
• Commitment: All in, every time
• One team: One mission, shared success

• Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition.
• We're crafting world-changing solutions, fueled by a passion to redefine what's possible.
• We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.

You will also receive

• Health insurance: A range of plans are on offer to suit a range of budgets and plans including dental and vision insurance. Though the cost to employees can vary based on age, number of dependents and medical history, typically 50% of the plans available via Thatch are fully covered for employees, their spouses and dependents.
• 401k retirement plan with contribution levels currently set at 50 cents on the dollar, with a maximum match rate of 6% of salary.
• YuLife Wellness app which includes employee assistance programmes and discounts.
• WPO Employee Assistance Programme: US-based employees - along with their partners and children up to age 21 - have access to 24/7 confidential support through WPO, designed to support both mental wellbeing and everyday life challenges.
• 20 days paid time off