Office Manager

Position Summary

Optima Medical is looking for a highly organized, people-focused Office Manager to lead one of our primary care clinic locations. This role oversees daily clinic operations and ensures a smooth, efficient, and patient-centered experience. The Office Manager will supervise clinical and administrative staff-including Medical Assistants and Front Desk team members-while supporting providers and maintaining workflow efficiency.

Key Responsibilities

• Oversee day-to-day operations of the clinic to ensure efficient patient flow and exceptional service
• Provide leadership, coaching, and support to Medical Assistants, Front Desk staff, and other clinic support roles
• Manage staff scheduling, timecards, performance, and general HR-related tasks for the clinic team
• Assist with onboarding and training new employees
• Ensure proper use of eClinicalWorks (eCW) and support staff with EMR workflows
• Maintain compliance with clinic policies, procedures, and quality standards
• Monitor and manage clinic metrics, patient satisfaction, and operational performance
• Serve as the on-site point of contact for providers, patients, and corporate departments
• Handle escalated patient concerns professionally and promptly
• Monitor inventory, supplies, and equipment to keep the clinic fully operational
• Support initiatives to increase efficiency, productivity, and overall clinic performance

Qualifications

• Medical Assistant (MA) certificate or diploma required
• Prior experience in medical office management, healthcare administration, or clinic leadership required
• Experience supervising clinical or administrative medical staff strongly preferred
• Knowledge of primary care or outpatient workflows
• Familiarity with eClinicalWorks (eCW) preferred
• Strong communication, leadership, problem-solving, and organizational skills
• Ability to thrive in a fast-moving, patient-centered environment
• High school diploma required; additional medical or business education a plus