Office Manager

Role Overview

As Office Manager, you will own the operational backbone of Serval’s headquarters. You’ll ensure our workplace runs seamlessly - from facilities and vendors to internal events and employee experience - enabling the team to do the best work of their careers.

You will directly shape how it feels to work at Serval. This role is hands-on. You will directly execute internal events, manage day-to-day logistics, and shape the physical environment in ways that make it energizing, organized, and high-performing.

This is a high-impact role for someone who thrives on operational excellence, has true hospitality mindset, and understands how environment drives performance.

What You’ll Do

• Own end-to-end office operations, including facilities, supplies, equipment, and vendor management.
• Negotiate and manage vendor contracts, ensuring strong service standards and cost discipline.
• Ensure workplace health, safety, and security compliance.
• Help plan and execute internal events (all-hands, offsites, team gatherings).
• Maintain operational readiness of the office at all times.
• Serve as the primary point of contact for workplace-related needs.
• Be the first point of contact for all guests, ensuring a professional and welcoming office experience.
• Continuously improve systems and processes to reduce friction and elevate the employee.

What You’ll Need

• Exceptional organizational skills with high attention to detail.
• Clear, professional communication skills and a service-oriented mindset.
• Ability to operate independently, prioritize effectively, and manage multiple initiatives simultaneously.
• Comfort working cross-functionally with leadership, finance, and HR stakeholders.
• A genuine hospitality mindset and creating thoughtful experiences - you anticipate needs, sweat the details, and take pride in seamless execution.
• Comfort owning logistics end-to-end in a highly accountable role.
• Finds satisfaction in making things run seamlessly behind the scenes.

Nice to Have

• 1+ years of experience in office management, workplace operations, or administrative leadership.
• Experience in a high-growth startup or scaling organization.
• Experience hosting and planning events from ideation to execution
• Track record of improving office efficiency, reducing costs, or enhancing employee experience.
• Interest in building a culture-forward, operationally disciplined workplace from the ground up.

What We Offer

• Impact: Be a key player in shaping the success of our product and company.
• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
• Culture: Join a culture that values innovation, ownership, accountability, and fun.