Office Manager, Workplace Experience

About the role

Location: San Francisco, CA - This role is required to be on-site at our office five days a week, and may require early and after hours as needed.

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team that includes and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, and support you need to succeed

The Office Manager, Workplace Experience is responsible for creating a world-class in-office experience for employees to focus on their roles and make connections. This dynamic role will manage daily office operations, organize exciting events, handle facilities management, and provide support with hospitality in mind.

In this role, you will

• Collaborate and participate across the global Workplace network
• Create a positive, engaging, and inclusive workplace experience where our people can do their best work
• Manage ongoing office operations, creating a clean, organized, and functional environment for all OpenTable employees and visitors
• Manage vendors related to the office, including existing contracts and developing new relationships
• Manage onsite food and beverage catering including snacks and lunches
• Oversight and ordering of office supplies, shipping and mail distribution
• Provide light assistance to our co-locations and virtual community
• Plan, coordinate, execute all aspects of various company community outings & in-office events including decorations, setup, and breakdown.
• Partner with IT for AV needs.
• Maintain office calendar and Wiki page
• Collaborate with Office Lead to build and present monthly house meetings
• Partner with Events teams to facilitate localized approach to programs and initiatives across the workplace footprint (e.g. Do Good Week, Sustainability, Diversity & Inclusion, All Hands, Offsites, etc.)
• Coordinate with IT and P&C for new hire equipment setup and collection
• Identify opportunities to enhance office environment, operational standards, and processes
• Partner with the Regional People Partner on any incidents and return to work processes
• Assist local office leadership with ad hoc administrative tasks
• Respond to emergencies and urgent issues promptly and appropriately
• Act as Floor Warden for local Life Safety drills and events
• Partner with Real Estate on facilities and office footprint operations, including (but not limited to):
• Implementation and upkeep of safety procedures and physical security protocols (e.g. safety teams, first aid, paperwork audits, etc.)
• Office moves and refurbishments
• Upkeep of office functionality (e.g. repairs, furniture, power, lights, pantry equipment, etc.)
• Perform other responsibilities as directed by the Workplace Manager.

This role is required to be on-site at our office five days a week, and may require early and after hours as needed.

Requirements

• At least 3+ years of experience in workplace experience or workplace operations in a corporate environment
• Ability to lift 40lbs
• Able to maintain professionalism and discretion
• Strong organizational skills with great attention to detail
• Strong communication skills (verbal, written, and listening)
• Strong interpersonal skills; professional, friendly demeanor; desire to assist others and face challenges head on
• Strong time management, set priorities and meet timelines
• Hospitality mindset
• Collaborative teammate
• Proactive, quick on your feet and forward thinker, anticipating the needs of others
• Ability to balance multiple detailed tasks simultaneously and independently, and the ability to adapt to changing roles and priorities
• Flexible, positive, upbeat, and has a can do and roll up the sleeves attitude
• Proficiency with Mac or Windows operating system, Slack, and Google Suite apps.

Bonus

• Experience in office moves and build outs
• Experience in rolling out workplace programs
• Experience in facility management
• Experience working in large scale offices of 60+ people is preferred

Pay and benefits

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000 - 90,000.

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Benefits and Perks

• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Free lunch 2 days per week
• Convenient downtown SF office location close to the Embarcadero MUNI and BART stations.
• Building amenities, such as a gym & bike parking

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones.

While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We're committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves.

• If you need adjustments during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.
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