Office Services Operations and Support Coordinator

About the role

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

The Office Services Operations and Support Coordinator provides cross-functional operational and administrative support across facility access control, front desk operations, project coordination, and fulfillment activities. Serves as a flexible resource to ensure effective coordination between departmental activities and day-to-day business operations. Responsibilities may vary or include one or more functional areas based on business needs.

What you will do

• Facility Access & Security Administration: Administers physical access control and badging systems across US and Canadian properties-managing badge lifecycles (setup through deactivation), programming access tiers and schedules, conducting compliance audits, and troubleshooting Tier-1 system anomalies.
• Front Desk & Reception Management: Serves as the primary point of contact for facility entry and communication, managing guest reception, issuing security credentials, operating multi-line telephone systems, maintaining internal directories, and monitoring lobby safety protocols.
• Production & Fulfillment Operations: Coordinates and executes end-to-end print, mailing, and fulfillment projects; manages production timelines, performs hands-on print finishing/packing, operates postage/mailing machinery, and safely handles materials using dock/warehouse equipment (carts, pallet jack, hi-lo equipment).
• Inventory & Facility Logistics: Tracks and restocks supply inventories for badging, mailing, and fulfillment operations to prevent downtime; manages specialized mailing databases and receiving dock logistics.
• Cross-Functional & Operational Continuity: Provides flexible administrative and logistical support across Office Services and HR initiatives, serving as cross-trained backup coverage, supporting special event execution, and maintaining SOP documentation.
• Performs other duties as assigned.

When you will work

This on-site role offers schedule flexibility after the initial training period, with two primary scheduling tracks:

• Standard 5-Day Schedule: Monday through Thursday (7:30 AM - 4:30 PM with a 30-minute lunch), plus alternating half-day Fridays (7:30 AM - 1:30 PM or 10:30 AM - 4:30 PM, no lunch).
• Optional 4x10 Schedule: Four 10-hour days per week with Mondays off. Available once initial training is complete.

What you bring to the table

• Two to four years of full-time professional experience in office administration, front-desk reception, physical security or access control coordination, or mailroom and fulfillment operations.
• High school diploma or equivalent required, with an Associate degree preferred.
• Fluent written and verbal English communication abilities, including the capacity to produce clear user documentation and instructional correspondence.
• Outstanding interpersonal, active listening, and conflict de-escalation skills, maintaining a poised and approachable demeanor suited for executive reception and high-volume multi-line telephone environments.
• Practical understanding of physical security principles, key card badging software, badge printers, and access control database administration.
• Ability to diagnose and resolve routine hardware and software issues involving badging systems, office printers, and mailing apparatus by following established procedures.
• Demonstrated ability to manage competing priorities, shifting seamlessly between live visitor interactions, phone traffic, detailed database entry, and physical fulfillment deadlines.
• Proven integrity and strict discretion when handling confidential employee records, facility security logs, and high-clearance access requests.
• Ability to obtain and maintain an in-house Powered Industrial Vehicle or Hi-Lo certification within 90 days of hire if assigned to dock and fulfillment duties.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

All Gordon Food Service locations are tobacco-free.