Office Supervisor - Internal Medicine Winchester

About the role

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Provides administrative and operational support of designated ambulatory clinic(s). Responsible for the day-to-day coordination, management, and supervision of the medical practice, supporting staff, and facilities.

Minimum Qualifications

Education, Certification, And/or Licensure

• High School Diploma or GED.

Experience

• Three (3) years of medical Office experience.
• Three (3) years of customer service experience.

Preferred Qualifications

Education, Certification, And/or Licensure

• Associates degree.
• Medical Assistant Certification.

Experience

• One (1) year of Supervisory experience.

Core Duties and Responsibilities

• The statements described here are intended to describe the general nature of work being performed by people assigned to this position.
• They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.
• Other duties may be assigned.

• Provide daily supervision of the medical office staff.
• Primary contact for VP, Director, or Administrator.
• Address or escalate patient concerns and praise to include but not limited to:

• Billing and insurance inquiries.
• Patient experience within the designated practice.

• Schedule front and back-office staff to meet the needs of the practice in a fiscally responsible manner within budgetary parameters. Handles all staff call-ins and ensures adequate clinic coverage.
• Monitor and approve employee timekeeping per budget via KRONOS.
• Identify and provide development to office staff.
• Responsible for monitoring, ordering and maintaining appropriate supply levels. Maintaining equipment and overseeing building maintenance, and repairs.
• Works with the Quality & Safety Manager to incorporate highest quality measures and participate in PSN (patient safety net) to provide protocols for the safety of our providers, staff, and patients. In addition, will be a proponent of patient satisfaction and modeling customer service to staff and providers.
• Lead RCA (Root Cause Analysis) and PI (Performance Improvement) projects.
• Participate in department meetings.
• Responsible for staff selection.
• Actively participate in the corrective action process for assigned direct reports.
• Provide regular and ongoing feedback to staff to include but not limited to informal feedback, formal coaching sessions, and annual performance appraisals.
• Serve as an EPIC super-user for ambulatory, cadence, prelude, etc.
• Collaborate with Quality, EPIC Trainers and Leadership to develop and implement protocols and SOPs.
• Promote a positive team-oriented culture in line with the mission, vision and values of WVU Medicine.
• Ensure staff delivers industry leading patient care and experience.
• Communicate verbally and in writing with patients, families and visitors in a general and professional manor.
• Responsible for personal and staff education in the areas of:
• Local, state and national regulatory compliance.
• Healthcare delivery standards and best practices.
• Delivers provider needs to division administrator or designee.

Physical Requirements

• Sitting for long periods of time.
• Performs occasional light work including standing, walking, bending, and lifting weights to ten pounds.
• May be required to lift up to 20 lbs on an infrequent basis.

Working Environment

• Medical Office Environment.

Skills and Abilities

• Ability to prioritize competing demands.
• Ability to resolve conflicts.
• Ability to operate and learn computer software programs.
• Customer service skills.
• Ability to learn and interpret medical terminology.
• Organization skills.
• Ability to manage workflow for self and direct reports.

Wage Scale

$52,041.60 - $69,388.80 USD Annual

Position is eligible for shift differentials based on shift worked and eligible for overtime pay for hours over 40 hours per week.

Benefits

• Benefit eligible employees classified as at least a 0.5 FTE are eligible for medical, dental, vision, life insurance, disability coverage, tuition programs, retirement, paid time off and a wellness program.
• Scheduled Weekly Hours: 40

Shift

Exempt/Non-Exempt: United States of America (Exempt)