Older Adult Services Case Manager

About the role

It's a great time to join the City of Boulder!

Application Deadline: November 22, 2026

Full Pay Range

62,816.00 - 91,166.40

Generally, the hiring range is from the minimum up to 80% of the range.This is a full-time salaried position.

Scheduled Weekly Hours: 40

Benefit Eligibility Group

Non Union (30+ Hours)

Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary

Under general supervision, provides a continuum of confidential services ranging from information and referral/assistance to short-term case management services for older adults and family caregivers. Client work is diverse and requires independent, in-depth evaluation of variable and unique factors for each client.

This role is also responsible for developing and implementing programs and events designed to address successful aging in community. Additional responsibilities include program coordination and planning with other community agencies, partners, and stakeholders.

By statute, staff are mandatory reporters of Mistreatment of At-Risk Elders and At-Risk Adults with IDD (intellectual and developmental disabilities) and Urged Reporters for at-risk adults.

Essential Duties and Responsibilities

• Identifies needs and issues of clients for information and assistance and matches them to appropriate service options that include various local, regional, national, and federal service resources.
• Assesses case management clients for eligibility of programs and services including financial assistance through a comprehensive intake/assessment process which includes home visits as appropriate.
• Maintains current knowledge of local, regional, national, and federal benefits options.
• Follows case management best practices for confidentiality and client interactions including case notes and communications.
• Provides client follow-up as required.
• Makes appropriate referrals to additional agencies for services and supports.
• Documents all client interactions in confidential database.
• Develops programs designed for successful aging in community.
• Maintains accurate program records on customer attendance.
• Provides program evaluation data.
• Networks with other agencies that deliver services to older adults to understand and assess community needs, recognize gaps in service, and receive education about local service changes, and learn about best practices.
• Serves as a liaison with other community organizations and participates on various committees and advisory groups as needed.
• Works collaboratively and effectively as an inter-divisional and inter-departmental team member.
• Attends division, department, and city meetings.
• Stays knowledgeable and up to date on trends in the field.
• Participates in professional development trainings as outlined in annual performance review.
• Performs related duties as required by management to meet the needs of the department and city.
• Knows and complies with all city and department policies and procedures; provides leadership and oversight for insuring adherence to the city and department attendance and employment policies.

Minimum Qualifications

• Ability to demonstrate excellent interpersonal skills, including verbal and written communications and attention to detail.
• Ability to demonstrate proficiency with computer applications including word processing, spreadsheets, financial and case management software.
• Ability to demonstrate success in working with older adults and family caregivers and diverse populations.
• Ability to take proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Use all required safety equipment and follow all safety regulations, policies and procedures. Report all accidents and damage to city property
• Must successfully pass a background check before first day of work and maintain acceptable screening.

Preferred Qualifications

• Ability to demonstrate familiarity with local resources.
• Ability to demonstrate supervisory experience.
• Ability to read and speak Spanish, as a second language, in a professional capacity for communication objectives.
• Skill and experience in grant management. Skill and experience in program development.
• Master's Degree in Social Work or Licensed Clinical Social Worker.

Minimum Required Education and Experience

• Bachelor's degree in social sciences, Social Work, Human Services, Gerontology, or Public Health; or equivalent of eight (8) years related experience may substitute for the education requirement only.
• Three (3) years' experience in older adult case management and direct client assistance.
• SUPERVISION
• Supervision Received: Older Adult Services Manager
• Supervision Exercised: None

Working Conditions and Requirements

• Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permits effective communication on the telephone and in person. Sufficient vision or other powers of observation that permits the review, evaluation and preparation of a variety of written documents and materials. Sufficient manual dexterity that permits the operation of computers and other office equipment. Sufficient personal mobility and physical reflexes, which permits work in an office setting. Ability to work under stress from deadlines and public contact.
• Work Environment: Works primarily in a clean, comfortable environment. Works in a setting subject to continuous interruptions and background noises. This role is subject to the City's Hybrid Work Policy which establishes a minimum in-person work schedule of the equivalent number of hours associated with two (2) days per standard work week. Must be present within the State of Colorado and be able to work in-person according to the Hybrid Work Policy at the time of employment. Attendance at occasional evening and weekend meetings may be required.
• Machines and Equipment Used: Standard office equipment including computers, telephones, calculators and multi-function printers.