On-Site Enrollment Specialist - Suffolk, VA

About the role

Must be located near Suffolk, VA area

Medsien is a leading provider of Chronic Care Management and Remote patient monitoring services to medical practices across the United States.

Position Overview

As an On-Site Certified Medical Assistant at Medsien, you will be stationed in various clinics across the Suffolk, Virginia area, supporting the implementation and management of Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and other care programs. This is not a remote position; you will work in person with physicians and care teams to support patient engagement and care coordination.

Key Responsibilities

• Engage with eligible patients in person at partner clinics and introduce Medsien's Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs.
• Educate patients on the benefits of CCM and RPM services and answer questions about the programs.
• Guide eligible patients through the enrollment process and ensure all required information and documentation are completed accurately.
• Communicate clearly and compassionately with patients and their families throughout enrollment.
• Coordinate with clinic staff and Medsien's care management team to support a smooth patient enrollment experience.
• Maintain accurate records of patient interactions and enrollment status.
• Work toward established patient enrollment goals.
• Build positive relationships with patients and clinic staff while representing Medsien professionally.

Qualifications

• National certification in Medical Assisting from AAMA, NHA, NCCT, NAHP or similar required.
• 1+ years of experience working in a clinical setting, preferably in a care management or chronic disease management role.
• Strong communication skills and the ability to work collaboratively with clinical staff and patients.
• Proficiency in medical terminology and clinical processes.
• Highly organized, detail-oriented, and able to handle multiple tasks in a fast-paced environment.
• Willingness to travel to different clinic locations in the Suffolk, VA area as needed.