On-Site IT Engineer

About the role

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.

Olmec, a New Charter company, is looking for an On-Site IT Engineer. This role will be stationed at our client's office and will be the first point of contact for all IT related issues. This role will be the first point-of-contact for a client based in downtown Houston.

You will be responsible for providing technical support, troubleshooting hardware and software problems, and ensuring the smooth operation of the client's IT infrastructure. This role requires a proactive individual with excellent problem-solving skills, a customer-focused attitude, attention to detail, and multi-tasking capabilities.

You will also be working closely with our larger team of IT professionals who will be available to assist and support you as needed.

This position is 5 days a week in our Houston downtown office with occasional visits to the plant in Pasadena, TX. You will need to commute to these locations.

The work at the plant will require PPE (hard hat, etc) (it will be provided) when traveling to different buildings in the plant. You will be supporting the plant workers laptops/pcs, general onsite support.

Key Responsibilities

• Provide onsite technical support for Windows desktops, laptops, and other end-user devices at the client's office.
• Manage and troubleshoot issues related to Active Directory, including user account management, group policies, and permissions.
• Support Microsoft 365 applications and services, including email, SharePoint, OneDrive, and Teams.
• Perform hardware and software installations, configurations, and upgrades.
• Troubleshoot network connectivity issues and assist with basic network administration tasks.
• Maintain accurate documentation of all support activities, including incident reports and resolutions.
• Collaborate with remote support teams and escalate complex issues when necessary.
• Educate end-users on best practices and provide training as needed.
• Ensure timely resolution of all IT issues and provide exceptional customer service.
• Managing and prioritizing issues via a ticketing system.

Skills and Qualifications

• Proven experience as a Helpdesk Technician or similar technical support role.
• Strong knowledge of Windows desktop operating systems (Windows 10/11).
• Experience with Active Directory administration and troubleshooting.
• Proficiency in supporting Microsoft 365 applications and services.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Familiarity with Connectwise ticketing system or other similar software
• Ability to work independently and manage multiple tasks simultaneously.
• Customer-focused mindset with a dedication to delivering high-quality service.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.

Compensation

• Annual compensation starting at $75,000 depending on experience
• Medical, vision, dental insurance benefits
• Responsible time off policy
• 401k with company matching