On-Site ROI Specialist - Newport News, VA

About the role

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs.

Through its data-driven AI insights, evidence-based resources, and comprehensive platform, including benefits navigation, care management, home care resources, and health information management, Sharecare helps people easily and efficiently manage their healthcare and improve their well-being.

Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. AskMD by Sharecare, the company's free AI health app, helps people describe a symptom, ask a health question, and get evidence-based guidance and a clear next step.

AskMD is available in the U.S. on the App Store, Google Play, and the web. To learn more, visit sharecare.com.

Job Summary

This position is responsible for processing all release of information (ROI) requests in a timely, efficient, and accurate manner while delivering exceptional customer service. The Associate must safeguard patient privacy at all times by ensuring that only authorized individuals access medical records, and that all information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations.

• This role is fully on-site within a hospital facility in Newport News, VA!

Essential Job Functions

• Handles ROI requests by retrieving and returning patient medical charts and accurately scanning records in accordance with established procedures, quality standards, and productivity guidelines
• Validates requests and authorizations for medical record release based on company policy and legal guidelines. Performs quality checks to ensure accuracy, confidentiality, and correct billing of all released records
• Maintains equipment in excellent working condition
• Delivers outstanding customer service by being attentive, respectful, and responsive to client needs, proactively identifying and resolving concerns
• May handle incoming requests by way of mail, telephone facsimile inquiries, online submission tools, or email depending on the needs of the client
• Maintains a clean, professional appearance and complies with the company dress code.
• Maintains a clean and orderly work area, ensuring that records and files are properly stored before leaving the area
• Maintains up-to-date knowledge of the applicable state laws and fee structures
• Works within assigned scope and is flexible in accepting additional assignments or account coverage to prevent backlogs
• Complies with client/site policies and procedures, including HIPAA, state and federal regulations, and labor laws
• Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release
• Order paper records from storage vendors, scan them upon arrival, and ensure timely return to the storage company

Qualifications

• High school diploma or GED required
• Minimum of 2 years' experience in a medical records department or similar setting preferred.
• Proficiency in Microsoft Office applications is a must
• Must be able to use fax, copier, scanning machine
• Strong documentation, communication, and customer service skills
• Self-motivated, dependable, and able to work independently or as part of a team
• Proven ability to maintain productivity, utilization and quality performance standards
• Local to Newport News, VA!

Physical Requirements

• Ability to sit or stand for extended periods of time
• Physical capacity to lift and carry 25 lbs.
• Manual dexterity is sufficient for long periods of typing, writing, and handling documents
• Visual acuity to read documents and use a computer monitor
• Clear speaking and hearing ability for communication
• Adequate hand-eye coordination and sensory abilities for job-related tasks

Information Governance Accountabilities

• Understand the organization's information governance program and associated responsibilities.
• Participate in compliance education and role-specific training

HIPAA / Compliance

• Maintain the confidentiality of patient and client information
• Comply with HIPAA standards and all relevant corporate integrity and security obligations.
• Report unethical, fraudulent, or illegal behavior
• Maintain current HIPAA certification annually