On-Site Service Engineer - AI Data Center - Childress TX

What success looks like in this role

Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required-strong data center and server fundamentals are what matter most.

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
• Support both reactive and preventive maintenance following established procedures
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution
• Document work performed and contribute to shared knowledge and best practices
• Participate in on-call rotations and support extended coverage when needed
• Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
• Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving abilities
• Comfortable working independently on-site and communicating clearly with customers
• Willingness to learn and support emerging technologies, including AI platforms

You will be successful in this role if you have

• 3-5+ years of experience in technical support, field service, or data center roles
• Associate or Bachelor's degree in IT or related field (or equivalent experience)
• Dell or other vendor certifications are a plus, but not required
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

Additional information

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. US job seekers can find more information about Unisys' EEO commitment here.