Onsite POS Installer

About the role

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. This role requires technical expertise, coordination with merchants and training clients on the POS ecosystem. Installers are expected to contribute to enterprise installations, provide beta testing feedback, and develop a deep understanding of the merchant processing industry.

Responsibilities

• Complete end-to-end POS system and peripheral installations, including hardware, software, network setup, and configuration.
• Conduct site surveys and troubleshoot network or cabling issues.
• Test hardware, software, and credit card processing with minimal remote support.
• Provide merchant training on POS systems and ensure satisfaction during and after installation.
• Document installations and provide photos of work performed.

• Participate in enterprise account installations under the guidance of Tier III installers or managers.
• Mentor Tier I installers and provide guidance during installations.
• Travel locally (within 200 miles) and occasionally nationally for installations as needed.
• Maintain inventory of equipment and manage requisitions.
• Track and submit monthly expense reports.
• Participate in recurring training on the Shift4 product suite.

• Provide feedback on new software/hardware beta testing.
• Work flexible hours, including on-call, early mornings, late nights, and weekends as required.
• Adhere to safe driving practices and maintain reliable transportation.
• Travel Requirements Onsite Services roles require travel based on business and operational needs.

• While the majority of onsite assignments may be within an employee's local or regional area, team members must be available to travel nationally as needed to support customer installations, service requirements, and other business priorities.
• Travel frequency, distance, and duration will vary based on business demand and may include assignments outside an employee's typical service area, including overnight and extended travel when necessary.

Qualifications

• High school diploma or equivalent; Bachelor's degree in a technical field preferred.
• Technician background in network/computer troubleshooting or installation.
• Experience running in-wall and exposed cabling; able to lift up to 50 pounds.
• Good driving record and willingness to travel on short notice.
• Proficiency in Microsoft Office Suite and Google Docs.
• Friendly, professional, and enthusiastic demeanor.

Ability to learn and retain new information quickly, follow directions, and exercise good judgment. Preferred: technical certifications (CompTIA A+, Net+, MCP), 2+ years of customer service/technical support experience, experience in banking/credit card processing, fielding escalations, bilingual (English/Spanish).