Operating Engineer

About the role

Job Title

Job Description Summary

The Engineer I position is a contributing member to the site level Data Center Operations team assigned to one or more of our data center properties reporting directly to the Manager of Facility Engineering. The Engineer I will have experience in mission critical infrastructure, including Generators, UPS Systems, HVAC Systems, Fire/Life Safety Systems, BMS Systems, and CMMS systems.

It is expected that the Engineer I candidate has expertise in either electrical work or mechanical work and it would be expected that he/she would be competent in the area of non-expertise.

The responsibilities of the Engineer I are: to contribute to the daily site operation, including creation and modification of site operating procedures, contribute to creation of change management tickets, creation of timely incident reporting, site maintenance and repairs/inspections to help ensure client's data center operations achieve the highest level of availability.

Essential Responsibilities

• Gain a complete understanding of the following client and site related items:
• Facility layout and operation of MEP systems and the ability to illustrate site specific system one-lines with good accuracy.
• Equipment nomenclature standards and equipment locations
• Facility drawings and equipment specifications
• Equipment sequence of operations (SOO's), standard operating procedures (SOP's), and emergency operating procedures (EOP's).
• Customer SLA's and engineering specific lease obligations critical to data center operations.
• Facility top 20 EOP's.
• BMS alarm functionality, alarm escalation/acknowledgement, and ability to extract data and trends
• Client event management, event escalation, and incident reporting procedures
• Computerized Maintenance Management System (CMMS), including the ability to create, edit, implement, and close change management work orders.
• Create/edit/resolve/close incident reports following a site incident
• Maintenance and Operations Standards
• Client's Environmental and Occupational Health and Safety standards
• Gain a complete understanding of all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
• Supervision of construction activity and installations as required.
• Ability to be the executor in the site specific change management processes including the creation of Method of Procedures (MOPs) for low risk preventative maintenance and repairs as well as the oversight of those maintenances as they are carried out.
• Ability to effectively troubleshoot site mechanical and electrical systems.
• Ability to respond to unplanned events without immediate supervision.
• Ability to efficiently complete rounds/inspections and to detect anomalies during those rounds.
• Develop or improve SOPs for site specific equipment.
• Gain a good understanding and knowledge of the local customers business and datacenter operation.
• Support various accreditation initiatives, including, but not limited to, SSAE16, SOC2, ISO 27001, etc. as may be required by client
• Complete client Critical Awareness Training

Key Competencies

• Strong interpersonal, presentation and communication skills. Ability to respond effectively, verbally in writing to sensitive issues, complex inquiries or complaints.
• Detail Oriented with strong organizational skills
• Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Adobe Acrobat, Visio or AutoCad
• Basic understanding of emergency situations and escalation processes.
• Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions.

Important Experience

• At least 1 year experience in mission critical facilities operating / engineering or equivalent equipment experience including assets associated with mission critical engineering relevant to the specific site. (UPS, HVAC, generators, fire/life safety systems).
• Hands-on electrical or mechanical skill and competence in the area of non-expertise (for example, electrical expertise with mechanical competence, or vice-versa).
• Strong knowledge of energy efficiency principals.
• Strong knowledge of various UPS Systems and architectures.
• Strong knowledge of various cooling systems and architectures.
• Strong understanding of infrastructure redundancy configurations and equipment and their risks (N+1, 2N, ATS/ STS, Failover Scenarios)
• Strong understanding of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems

Keys to Success

• Assist in achieving Five 9's of Availability for all data center operations
• Assist in achieving 100% compliance with all customer SLAs
• 100% compliance to all standard operating procedures
• Internal & external customer communication and relationships maintained to highest standard
• Achieve 100% compliance with internal escalation protocols for all customer impacting events pursuant to client's escalation standards
• 100% compliance with all health & safety standards
• Contributing to creation/execution/closure/storage of change management tickets, MOPs, and Incident reporting
• No human error and/or customer impacting events

Physical Demands

• Lift and handle up to 50 pounds
• Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
• Work under a raised data center floor
• Climb ladders (up to 16 feet) to reach plenum spaces

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Pay and benefits

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $33.53 - $39.45

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at or email. Please refer to the job title and job location when you contact us.

INCO: "Cushman & Wakefield"