Operation Support

About the role

What will I be doing?

As the in-store Operations Support colleague, you will support the Store Manager and the Environmental Health & Safety (EHS) Lead with store operational and EHS task. In this role, you will act as the in-store main point of contact to help maintain a safe working environment and ensure a positive shopping experience for our customers. From supporting POS ticketing and maintaining stock file accuracy to promoting EHS compliance with training, this role is instrumental in support both safety and operational excellence in-store.

Here is how it looks in action

• Support the Store Management team by proactively mitigating hazards, conducing training programs and driving operational excellence
• Support the customer experience by printing POS tickets and assist with updating price adjustments
• Support with EHS activities in accordance to local guidelines, including training new hiring and training refresher courses
• Raise maintenance repair orders, liaising with contractors, and supporting store management teams required contractor paperwork
• Assist with reporting and resolving technology repairs in a timely manner
• Input updates to systems and maintain stock file accuracy and manage lost property process
• Order PPE, store stationary orders, shop floor hardware goods, and ensure First Aid kits are stocked
• Support with routine self-audits and update the Store Manager/ EHS & Operations In-Store Lead on daily/weekly activities and deadlines

Who you are

You have a passion for store operations and enjoy providing a great colleague and customer experience! You also bring the following skills and experience:

• Strong organizations, administration, and data entry skills.
• Great people skills with the ability to build and maintain credible working relationships with colleagues.
• Ability to effectively communicate, guide, and support colleagues
• Planning and organising skills with strong attention to detail.
• Administrative, data entry, and computer skills.
• Positive, proactive, and self-motivated

Additional Information

• Excited?
• Good.
• Because it’s energising to put your skills to work, in a growing global business committed to helping people express themselves – and feel a sense of belonging.

We encourage all our people to grow, learn, and develop. Apply today to join us!

The starting base hourly rate for this role is

$17.60 This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate’s geographic region of work, job-related knowledge, skills, and experience, among other factors.

Colleagues must frequently bend, stoop, crouch, and reach at or above shoulder level. The role also requires frequently lifting, carrying, pushing, and pulling merchandise and fixtures weighing up to 25 pounds and occasionally participating in team lifts for items weighing up to 50 pounds.

Colleagues must constantly perform tasks requiring manual dexterity, including handling and processing merchandise, operating cash registers or other point of sale systems, and using handheld devices. The position requires movement throughout the sales floor and stockroom, occasional use of stairs or ladders where applicable, and occasional work in varying temperatures, including in outdoor areas or storage spaces where applicable.

Depending on their assigned responsibilities, colleagues may receive training on the safe use of equipment such as balers, manual pallet jacks, and electric pallet jacks, and may be required to operate such equipment when properly trained and authorized. In no circumstances are colleagues under 18 permitted to use balers, manual pallet jacks, or electric pallet jacks.

Frequency Definitions: (Constantly: 67%–100% of the time, frequently: 34%–66% of the time, occasionally: 11%–33% of the time, rarely: 1%–10% of the time).