Operational Quality Manager

About the role

Job Title

Job Description Summary

Direct activities for the delivery of facility management services, operations and repair for 30-40 retail banking locations. Respective client is a global financial services firm with a large North American portfolio. Services include managing the operations and maintenance of a portfolio of retail banking centers within strict compliance with stated Scope of Work, specific Policy and Procedures and defined business plan objectives.

Reporting to the Senior Facility Manager, the successful candidate will be responsible for facilitating delivery of services, budgetary control, adherence to business plan, oversight of the daily management and operations activities associated with this portfolio. The Retail Facility Manager will be with directly involved with the efficient delivery of the services and accountable for the overall financial performance in compliance with the business plan within their portfolio.

About the role

• engineering and general maintenance are implemented and carried out in a manner Ensures the day-to-day operations of the retail facilities including janitorial, life-safety, consistent with C&W policies and ownership directives This is to include the management of contracts to assure all contracts are reviewed on a regular basis and are bid out as needed and assures invoices match contract pricing
• Charged with the supervision of all maintenance programs relating to the interior and exterior conditions and appearance of the properties
• Responsible, at all times, for a positive and prompt response to requests from occupants and for the implementation of ongoing contract programs to constantly assess tenant and occupant needs and to assure problems are being solved promptly in accordance with contract scope and Service Level Agreements (SLA’s)
• Actively participates in the preparation of operating plans and budgets, financial reports contracts, expenditures and purchase orders related to the facilities within their portfolio
• Assist in the development of capital budgets for the property This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives
• Responsible for the collection, analysis and reporting of such statistical data as may be required to provide accurate and current assessment of facility management objectives
• Facility Manager shall be thoroughly familiar with the management contract and all requirements contained therein

Requirements

• The successful candidate must be able to demonstrate commercial acumen in areas of improving business performance at a strategic and practical level
• Bachelor’s degree or commensurate experience
• CFM, FMA industry certifications recommended; other Engineering, Business or technical training or certifications a plus
• Working experience with accounting systems, preferably Yardi, as well as internal and external audit functions required
• Experience as a department head including business planning, budgeting, personnel management and staff modeling
• Experience in managing business operations within a fixed cost environment and ability to minimize financial exposure
• Experience in vendor contract administration, financial control, staff management property and facility management required
• Excellent understanding of operational cost control, vendor management and quality assurance
• Must be a strong team player with an ability to build effective working relationships with individuals, other department heads and client representatives
• Energetic, lateral thinker with an enquiring mind and a commercial approach
• Experience in the development and implementation of programs to drive out cost inefficiencies
• High degree of personal drive and motivation to succeed
• Good communicator (written and verbal), with high quality report writing skills
• Ability to learn quickly and keep abreast of developments
• Committed to achievement of assigned goals and targets
• Ability to multi-task and maintain progress on multiple projects and processes.

Physical Requirements

• Regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions
• The employee may also be regularly required to sit or stand for prolonged periods of time
• Use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines
• Regularly required to walk, talk, and hear.

Pay and benefits

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is

$ 86,700.00 - $102,000.00

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at or email. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”