Operational Support Administrator

About the role

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We're creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another's success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you're starting out or leveling up, you'll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

This role is based onsite and requires a full five-day work week in our office:

The Operational Support Administrator at HUB International is an integral member of the operations team and will provide direct support related to operations and client services.

Duties and Responsibilities

The duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.

• Provide clerical and administrative support to operations and client service departments.
• Assist with HUB event planning and execution.
• Manage and maintain front desk area, lobby and help with upkeep in kitchen/lounge area.
• Answer multi-line phone system (including transfers).
• Manage and distribute of incoming and outgoing mail.
• Scan mail into our Agency Management System and deliver it electronically to client service teams.
• Provide other clerical functions as needed such as photo copying, stuffing envelopes, preparing policy books, assembling Auto ID Cards.
• Assist Account Managers and Account Executives with billing and invoicing related tasks.
• Miscellaneous administrative duties/projects as needed.

Key Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Teamwork - Supports all organizational departments in a collaborative effort for everyone to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Quality Management - Demonstrates attention to detail.
• Project Management - Ability to lead and contribute to team and adhere to deadlines.

Experience and Education

• 3 to 6 months of prior office experience preferred
• High School Graduate or a Certificate of High School Proficiency, Age 18 or older
• Insurance License required or must be able to obtain within 120 days of hire

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this Job, the employee is regularly required to talk or hear.
• The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include Close vision and Distance vision.
• Some travel required by car to meet with clients and other outside events.

Other Requirements

• Must hold a valid Driver's License
• Dependable transportation

Public Speaking/Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively customers and teammates.
• Bilingual in English and Spanish a big plus.

Math Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

• To perform this job successfully, an individual should be proficient in Adobe, Microsoft Office including Excel, Word and Power Point; follow guidelines on working in BMS (EPIC) for premium efficiency with your team.

What we offer you

• We invest in your growth.
• HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career.
• Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America's largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.