Operations Analyst

About the role

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

About the role

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

LOB Specific Description

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing. Working knowledge of motor vehicle titling experience is preferred. Individuals typically have 2+ years of experience.

Responsibilities

• Timely and accurate release of motor vehicle titles and UCCs for Banc of America Leasing & Capital.
• Conducting due diligence via system of record (SOR) and vendor portals.
• Accurate preparation of lien release documentation, signing and notary execution, and communication with internal and external clients.
• Updating System of Record (SOR) with release status for tracking purposes

Required Qualifications

• Knowledge of Leasing documentation and credit structures
• Experience preparing Bill of Sale, Power of Attorney, Lien Release Letter, UCC terminations, or other collateral documents
• Excellent verbal and written communication skills. Ability to communicate professionally with internal and external clients.
• Well organized and efficient; adept at multitasking in a fast paced environment.
• Proficiency with Microsoft Office, with focus in Word and Excel

Desired Qualifications

• Experience with LMS or Alfa
• Experience releasing titles
• Experience with Dealflo

Skills

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

• Shift: 1st shift (United States of America)
• Hours Per Week: 40