Operations Analyst

Details

12-hour shift, rotating 5-4-5 schedule.

Primary Responsibilities

Management of VIGILINT’s mission-critical telemedicine operations during assigned shifts, including:

• Compliance and competence in established processes and procedures.
• Answer phones and/or emails to respond to all inquiries made by members, non-members, vendors, or VIGILINT employees.
• Coordinate medical care for members and non-members. This includes, but not limited to Level 1 and Level 2 care, and Air Medical Transports.
• Maintain a good working relationship and effective communication both within the department and with other departments for the benefit of the caller/patient.
• Maintain patients’ electronic health records by creating appointments and appropriate documentation within.

Management of VIGILINT’s International Health Protection program during assigned shifts, including:

• Providing real-time crisis support for travelers, including the authority to execute a medical transportation (in conjunction with appropriate vendor)
• Mission-critical information gathering, analysis, and intelligence distribution with primary programmatic responsibility for one or more areas of the world.
• Other duties, as assigned.

Authority

• To interact with senior executives, medical providers and/or patients at client entities (typically during client crisis) and bind company to provide certain special services and deliverables.
• To collaborate with other team members, interns, and contractors during the execution of work related to assigned functional areas of responsibility.

Job Qualifications

• Ability to obtain and maintain a SECRET security clearance
• Proficiency in Microsoft Office
• Eligible to work in the United States
• Available to work night shifts
• Available to work weekends
• Available to work holiday coverage

Preferred

• Minimum of 1-2 years of experience in customer service
• Previous experience in a call center and/or medical practice
• Prior experience with Epic
• Experience interacting with deployers, medical professionals, and patients

Physical Requirements

While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, use hands and fingers to operate a computer, telephone, and keyboard, and lift up to 15 pounds.

Benefits

• Competitive salary of 45000-55000 USD/year.
• VIGILINT is proud to offer a robust benefits package that includes health, dental, and vision insurance, short-term and long-term disability, AD&D insurance, Healthcare Flexible Spending Plan, 401(k), and paid time off.