Operations and Maintenance Technician - Azure Landing Zone & Azure Virtual Desktop

Why AIS?

When you join AIS, you're joining a mission-driven team that's passionate about making a difference. You'll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.

• Employee Ownership: Your contributions directly impact the company's success, and you share in its achievements.
• Continuous Learning: Access to resources, training, and mentorship to support your professional growth.
• Inclusive Culture: A workplace where diversity is celebrated, and everyone's voice is valued.
• Mission-Driven Work: Engage in projects that make a meaningful difference for our clients and communities.

What are we looking for?

At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles.

Working@AIS

At AIS, we are dedicated to providing our employees with diverse opportunities to grow their careers while supporting a variety of impactful projects. For this position, we are seeking a talented individual to join AIS as a Senior Infrastructure Engineer.

• Core Knowledge & Skills: Designs complex network and hybrid-cloud solutions; implements security controls, DR/BCP, and automated IaC with deployment pipelines; performs advanced performance tuning.
• Work & Complexity: Solves complex issues, designs and delivers new infrastructure solutions, performs capacity planning, and leads advanced automation initiatives.
• Quality & Independence: Drives root-cause analysis, enforces best practices and QA on changes, optimizes for reliability and user experience; operates with high autonomy.
• Teamwork & Communication: Leads cross-functional efforts, mentors juniors, facilitates knowledge transfer, and aligns stakeholders with technical plans.
• Consulting & Engagement: Provides strategic input on infrastructure initiatives, recommends advanced technologies, and manages vendor relationships.

As your initial project assignment, you will support the unique needs of our client as a Operations and Maintenance Technician - Azure Landing Zone & Azure Virtual Desktop.

Position Summary

The Operations and Maintenance Technician is responsible for supporting the day-to-day health, stability, and operational performance of Azure Landing Zone infrastructure and Azure Virtual Desktop (AVD) environments. This role provides hands-on administration, monitoring, troubleshooting, maintenance, and operational support across core Azure services, platform governance constructs, and virtual desktop infrastructure.

The ideal candidate has practical experience supporting Azure-based enterprise environments, understands cloud operational disciplines, and can work effectively within established governance, security, and change management processes.

Key Responsibilities

Azure Landing Zone Operations Support

• Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs.
• Monitor platform health, configuration compliance, and resource performance across Azure environments.
• Assist with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks.
• Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and issue remediation.
• Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails.
• Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues.
• Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services.

Azure Virtual Desktop Support

• Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations.
• Monitor AVD service health, user session performance, host availability, and capacity utilization.
• Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and application delivery concerns.
• Assist with session host provisioning, image updates, scaling support, and maintenance activities.
• Support integration and operational coordination with identity, networking, storage, and endpoint management teams as required for AVD service delivery.
• Help maintain secure and stable end-user virtual desktop environments in accordance with organizational standards.
• Participate in testing and validation of AVD changes, updates, and operational improvements prior to production implementation.

Incident, Change, and Service Operations

• Respond to incidents, service requests, and operational alerts within defined service levels.
• Participate in troubleshooting bridge calls and support escalations involving Azure infrastructure and AVD services.
• Execute approved changes in accordance with change management procedures and maintenance windows.
• Identify recurring issues and contribute to problem management and continuous service improvement efforts.
• Coordinate with engineering, architecture, security, and service desk teams to resolve cross-functional issues.
• Provide after-action documentation and operational reporting as needed.

Required Qualifications

• 3-6 years of IT infrastructure, cloud operations, or end-user computing support experience.
• Microsoft Certified: Azure Administrator Associate and Microsoft Certified: Azure Virtual Desktop Specialty.
• Hands-on experience supporting Microsoft Azure infrastructure in an operational environment.
• Experience supporting Azure Virtual Desktop or other enterprise virtual desktop technologies.
• Familiarity with Azure core services such as virtual machines, networking, storage, monitoring, identity integration, and backup/recovery.
• Working knowledge of Azure governance concepts including subscriptions, RBAC, policies, and resource organization.
• Experience with monitoring and troubleshooting tools such as Azure Monitor, Log Analytics, and service health dashboards.
• Understanding of incident, problem, and change management practices in an enterprise IT environment.
• Ability to follow operational runbooks and standard operating procedures while exercising sound technical judgment.
• Strong troubleshooting, documentation, and communication skills.
• US Citizenship required.

Preferred Qualifications

• Experience supporting enterprise Azure Landing Zone implementations.
• Experience with FSLogix, Microsoft Entra ID, hybrid identity, and profile/container troubleshooting.
• Familiarity with Intune, endpoint configuration, and identity/access dependencies related to AVD.
• Exposure to infrastructure-as-code or automation tools such as PowerShell, ARM, Bicep, or Terraform.
• Experience operating in regulated or security -sensitive environments.
• Microsoft certifications such as Azure Administrator Associate or related cloud/virtualization certifications.

Technical Skills

• Microsoft Azure administration
• Azure Virtual Desktop operations
• Azure networking fundamentals
• Azure Monitor and Log Analytics
• RBAC and Azure Policy
• Virtual machines and storage services
• FSLogix profile management
• PowerShell scripting for operational tasks
• Incident and change management platforms
• Technical documentation and runbook maintenance

Soft Skills

• Strong analytical and troubleshooting ability
• Ability to manage multiple operational priorities
• Clear written and verbal communication
• Detail-oriented with a focus on service reliability
• Team-oriented mindset with strong customer support focus
• Ability to work independently within established operational processes

Typical Duties in This Role

• Investigate and resolve AVD user login or session performance issues
• Review Azure monitoring alerts and take corrective action
• Support subscription and policy compliance checks within the landing zone
• Maintain host pool health and coordinate session host updates
• Document incidents, recurring issues, and corrective actions
• Assist with scheduled maintenance and operational readiness activities

Pay and benefits

At AIS, we are committed to offering competitive and fair compensation that reflects the skills, experience, and contributions of each team member. The targeted base salary range for this role is $102,000-$154,000 per year.

Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location. We value transparency in our hiring process and are happy to discuss how your unique qualifications align with our compensation structure during the interview process.