Operations Associate
- Location
- New York City, NY · On-site
- Job type
- Full-time
- Level
- Entry level
- Experience
- 1+ year
- Listed
- 23 days ago
Skills & highlights for this role
- SOP documentation
- metrics tracking
- customer implementation
- workflow design
Also useful
- SQL
- Airtable
- Notion
About the role
Location: NYC (In-Person)
Compensation
Competitive salary + meaningful equity
Stage: YC-backed, early-stage
About the Role
We’re hiring an Operations Associate to help design, build, and scale the core operational processes that power Claim Health. This role is ideal for someone with 1 to 3 years of experience in consulting or startup operations who enjoys ambiguity, systems thinking, and working directly with customers.
You’ll sit at the intersection of customer success, product, and engineering - owning implementations, tracking key metrics, and turning real-world complexity into scalable, repeatable workflows.
What You’ll Do
Build & Scale Operational Processes
- Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support
- Document and standardize processes through SOPs, playbooks, and internal tooling
- Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability
Metrics & Operational Insight
- Define, track, and report on key operational and customer metrics (e.g., implementation timelines, workflow throughput, issue resolution)
- Build dashboards and lightweight analyses to inform product and operational decisions
- Use data to identify trends, surface risks, and prioritize improvements
Customer-Facing & Implementation Work
- Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health
- Act as a day-to-day operational partner for customers, helping coordinate across internal teams to resolve issues
- Gather customer feedback and translate it into actionable operational or product enhancements
Cross-Functional Execution
- Support customer implementations from kickoff through go-live and steady state
- Partner closely with product and engineering to operationalize new features and workflows
- Serve as the connective tissue between customers and internal teams to ensure smooth execution
What We’re Looking for
- 1-3 years of experience in:
- Management consulting, operations, or strategy roles, or
- Product operations / operations roles at an early-stage startup
- Strong process-building instincts-you enjoy creating structure where none exists
- Analytical mindset with comfort defining and managing key metrics
- Experience working directly with customers and owning outcomes end-to-end
- Clear, concise written and verbal communication skills
- Ability to thrive in fast-paced, ambiguous environments
- High ownership mentality and bias toward action
Nice to Have
- Experience with healthcare operations, claims, billing, or revenue cycle workflows
- Experience supporting SaaS onboarding or implementations
- Comfort working with data and tools such as SQL, Excel/Google Sheets, Airtable, Notion, or internal dashboards
- Coding experience (e.g., Python, SQL, scripting) and/or a Computer Science degree
- Experience working closely with product and engineering teams
About Claim Health
Claim Health is the AI Revenue Platform for Post-Acute Care.
With the US population aging and preference for care moving to the home, post-acute care (home health, skilled nursing, home care, hospice) is one of the fastest growing verticals within healthcare. Post-acute providers operate across fragmented systems, manual workflows, and reactive processes that create operational drag and financial uncertainty. Claim Health replaces this fragmentation with an intelligent, software-driven platform that unifies data, automates execution, and enables real-time decision-making across revenue-critical operations.
We’re building an adaptive platform that brings clarity, predictability, and scale to environments where reliability matters.
Why Join Claim Health
- Real impact: Your work affects mission-critical operations and financial outcomes
- Ownership: Meaningful equity and influence over the platform’s direction
- Hard problems: Complex systems, real constraints, no toy use cases
- Speed: Small team, fast feedback loops, high leverage work. We have a bias towards moving as fast as possible.
- Culture: Low ego, high standards, deep respect for craft
- Fun One of the most important things we screen for is can you laugh with us.
From Claim Health's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Operations Associate role at Claim Health, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Operations Associate job at Claim Health located?
This Operations Associate position at Claim Health is located in New York City, NY (On-site). Always check Claim Health's application page for specific state eligibility or relocation policies.
What qualifications are required for Operations Associate at Claim Health?
For the Operations Associate role, Claim Health highlights 1+ year of relevant experience; experience with SOP documentation, metrics tracking, customer implementation, workflow design. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Operations Associate position at Claim Health?
This listing links directly to Claim Health's Ashby application page. You can apply directly on Claim Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.