Operations Associate

Your Impact

How You'll Help US Heal a Broken System

• This isn't just a job; it's a chance to build something that matters.
• As an Operations Associate, you'll be shaping the future of at-home care.
• You'll be a key part of the team, coordinating with patients, healthcare partners, and internal teams to deliver top-quality in-home care.

Within your first year, you will have the opportunity to

• Work with clinics, supply partners, insurance companies and patients to ensure delivery of care
• Troubleshoot issues that come up within the delivery of care
• Learn the complexities of the healthcare industry and how the different pieces fit together in our business
• Collaborate cross-functionally with Verse Medical’s internal operations, customer service, and customer success teams to coordinate responses to high-urgency issues

The Skills and Experience You’ll Leverage

• We believe that diverse experiences and backgrounds lead to better solutions.
• While we have an idea of what will help someone succeed in this role, we are open to being convinced by your unique story and skills.
• If you believe you can achieve the outcomes above, we encourage you to apply.

Core Skills & Experience

• High level of organization
• High attention to detail
• Excellent written and verbal communication skills
• An ability to learn quickly
• Prior experience in customer support or a client-facing role
• Familiarity with call center software and tools
• Experience using CRM or Helpdesk systems to track and resolve customer inquiries
• Strong problem-solving skills with a focus on providing excellent customer service
• Ability to handle incoming messages and calls efficiently while maintaining a positive customer experience

Benefits

The Rewards & Reality: Compensation, Benefits & Logistics:

We believe in taking care of our team, both professionally and personally. Here’s what we offer:

• Meaningful Compensation: $62,000 base salary
• Comprehensive Health & Wellness: We cover 100% of your health insurance premium and provide access to high-quality dental and vision insurance plans for you and your dependents.
• Plan for the Future: We offer a 401(k) plan to help you save for your future. At this time, the company does not offer a 401(k) match.
• Career Growth: You'll have opportunities for rapid career advancement in a company that's at a major inflection point. We want you to grow with us.

Work Environment & Location

• This role is based in our New York City office in Chelsea. We have a hybrid model, with a requirement of 4 days per week in the office to foster collaboration and innovation.

Our Pledge for an Equitable Future

• At Verse Medical, our mission is to deliver equitable, hospital-quality care to everyone, regardless of their background or where they live.
• We can only achieve this if our own team reflects the diversity of the patients we serve.
• We are committed to building a workplace where everyone feels a sense of belonging, where their contributions are valued, and where they can do their best work.
• We embrace diversity of all kinds: race, gender, age, religion, identity, experience.
• We are actively working to build a more inclusive and equitable world, starting from within our own walls.

We are also committed to providing a positive and accessible interview experience. If you require any accommodations to participate in our process, please contact us at.