Operations Associate, Life Sciences Sequencing

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Responsibilities

• Support the Life Sciences Sequencing Operations team by managing biotech and pharma customer account activities, collecting key project metrics, organizing project performance, and preparing detailed client-facing materials for meetings and touchpoints.
• Coordinate across internal stakeholders-including laboratory, report generation, order processing, finance, and customer success teams-to ensure samples move efficiently through the lab, proactively flagging at-risk samples and swiftly addressing bottlenecks to meet project timelines and budgets.
• Review LIMS sample entries to identify and resolve entry issues, escalating recurring or thematic issues to the Manager for collaborative resolution.
• Serve as the primary point of contact for clinical sites, addressing and clarifying questions regarding the lab manual, kits, shipping logistics, and related topics.
• Act as the main contact for correcting errors in requisition forms and other study documentation, escalating recurring or thematic issues to the Manager for collaborative resolution.
• Own the process for submitting and resolving systems issues (e.g., SFDC tickets, LIMS tickets), ensuring timely follow-up and resolution.
• Support the manager in day-to-day sample tracking and reporting, maintaining accurate and organized documentation across all projects and portals.
• Draft, format, and support the preparation of all lab-associated documents for studies (e.g., lab manuals).
• Collaborate with the Clinical Study Manager (CSM) and Laboratory Data Manager (LDM) for sample reconciliation, including querying sites for missing baseline samples.
• Create and maintain Salesforce opportunities and preferences, keeping clinical trial site and sponsor account information accurate and up to date.
• Contribute ideas and expertise to internal initiatives to enhance product offerings and ensure the team is equipped with effective resources, guidelines, and SOPs.

Qualifications

• A self-starter with strong proactive communication skills, who is highly organized and systematic with strong attention to detail and the ability to prioritize multiple competing tasks.
• Energized by working with external stakeholders and interested in client management long-term.
• Creative and analytical mindset in order to problem solve, and confidence to ask key questions on workflows and processes.
• Commitment to the success of the team; brings a collaborative attitude and the ability to create strong relationships.
• Skillful at working both independently and in team settings and comfortable with a fast-paced environment.
• Comfort with ambiguity and understanding complex process workflows.
• Demonstrated interest in the Healthcare industry, especially the 'business' side of science through prior professional or extracurricular experiences.
• Prior work in industries (2+ years) related to Life Sciences, genomic sequencing, or oncology.
• Relevant experience in management consulting, customer success, laboratory testing, account management, or client-facing role is a plus.
• Experience in a healthcare technology company is highly preferred.
• Degree or relevant experience in cancer biology, molecular biology, immunology, bioengineering, computational biology, or related fields are highly preferred.
• Advanced skills in Google suite, Slack, Microsoft Office (especially Excel), Salesforce.com and/or Looker experience is a plus

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Pay and benefits

The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.