Operations Associate - Prince Street

About the role

Keep the engine running. As the Operations Associate at our SoHo Flagship, you are the backbone of a well-functioning store - ensuring product flows seamlessly, inventory is always accurate, and the floor is fully stocked and ready for clients. You will bring precision, urgency, and a proactive mindset to every task, from shipment processing and omnichannel fulfillment to stockroom organization and store readiness.

This role is for someone who takes pride in the details, thrives in a fast-paced environment, and understands that exceptional operational execution is what makes an exceptional client experience possible.

What you'll do

Operations

Inventory Integrity & Product Flow

• Assist in maintaining inventory accuracy through cycle counts, audits, and disciplined stockroom practices, ensuring all product is properly accounted for, organized, and easily accessible.
• Execute shipment processing, tagging, replenishment, and stock movement with urgency and precision, ensuring product flows seamlessly from back-of-house to the sales floor.
• Proactively identify opportunities to improve workflows and maintain stockroom organization, supporting a smooth and well-functioning store environment.

Omnichannel Fulfillment

• Assist with BOPIS and ship-from-store orders, ensuring timely, accurate picking, packing, and processing.
• Maintain organization and tracking of all incoming and outgoing orders, ensuring a smooth and reliable fulfillment process.
• Support a seamless omnichannel experience that reflects the brand's commitment to consistency and care across all client touchpoints.

Process Discipline & Operational Excellence

• Follow established operational procedures consistently, maintaining a high standard of organization and efficiency across all tasks.
• Support cash management procedures as needed, including opening and closing processes.
• Collaborate with the Operations Leader and Leadership Team for monthly supply orders and store assessments.
• Communicate successes and opportunities to the Operations Leader to support ongoing improvement.

Visuals

Store Readiness & Floor Support

• Maintain a "Grand Opening Ready" environment across both front- and back-of-house, ensuring the store is always prepared for clients.
• Partner with the sales team daily to ensure product is consistently replenished, well-presented, and available to meet client demand.
• Support floor moves based on seasonal roll-outs and visual direction, helping maintain a neat, organized, and brand-right salesfloor.

Sales

Sales Floor Partnership

• Work closely with the sales team to ensure operational support is always available on the floor, minimizing disruption to the client experience.
• Assist the team in locating product, processing transactions, and maintaining a smooth, client-ready environment during peak business hours.

People

Team Collaboration & Flagship Contribution

• Work closely with Operations and Sales Leaders to support daily business needs, ensuring alignment and efficiency across all functions.
• Operate with a heightened sense of ownership, urgency, and accountability, recognizing the scale, visibility, and expectations of a flagship location.
• Contribute to a high-performing, collaborative team environment where reliability and shared success are prioritized.
• Embody the Faherty Brand values and help maintain a positive, inclusive store culture.

Physical Requirements

• Available when we are open for business, including early mornings, evenings, weekends, and peak delivery or fulfillment periods.
• Able to stand and walk for the duration of a shift and maneuver the sales floor and back-of-house areas effectively.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Comfortable climbing ladders, kneeling, and moving around regularly to execute visual standards and organize inventory.
• Capacity to work in a fast-paced environment, pivoting quickly between guest service, administration, and physical inventory processing.

What you'll have

• Previous experience in retail operations, logistics, or a fast-paced environment preferred, with a strong focus on organization and execution.
• A high level of attention to detail, urgency, and personal accountability - consistently delivering accurate and reliable work.
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously without sacrificing quality.
• Omnichannel awareness and familiarity with BOPIS, ship-from-store, and inventory management processes preferred.
• Adept with technology and apps, including but not limited to Google Suites, MS Office, and retail operations platforms.
• Strong communication skills and a collaborative spirit - comfortable working across teams and supporting both operations and sales functions.
• Passionate about contributing to a brand with purpose and demonstrating advocacy through business.

Why us you ask!

• Health benefits
• 401(K) Plan with company match
• Incentives Program
• Commuter Options/Benefits
• Generous employee discount

Additional information

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