Operations Business Analyst- Rental Recovery

About the role

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose

Serve as the subject-matter specialist for Rental vehicle and truck recovery, protecting Home Depot Rental assets by identifying, vetting, and driving the recovery of stolen, converted, and slow-rent vehicles.

Analyze GPS, claim, and system data to determine asset status and recovery priority; manage NCIC and Legal Lock processes in partnership with Law Enforcement, Legal, and the Vehicles team; coordinate third-party recovery vendors to return assets to stores and revenue faster.

Execute a structured daily and weekly recovery cadence, maintain data integrity across recovery and asset systems, and communicate status, issues, and roadblocks to leadership and cross-functional partners.

Key Responsibilities

• NCIC Monitoring, Clearing & Legal Lock: Conduct daily NCIC reviews to identify NCIC-active vehicles and initiate Legal Lock with the Vehicles team. Own the NCIC clearing process-review the Legal Lock dashboard weekly, partner with law enforcement to clear recovered assets, and complete transfers and status updates in the asset management system.
• Slow Rent Vetting & Recovery Dispatch: Vet the weekly Slow Rent report using GPS data and claim notes to confirm asset location and status; upload validated units to third-party recovery vendors and follow up on dispatched units.
• Recovery Vendor Management & Billing: Manage vendor partnerships, pull truck rental contracts to support assignments, and submit and reconcile weekly recovery billing for accuracy and cost control.
• Recovery Validation & System Status: Vet recovered units and confirm recovery details (VIN, location, condition, date); partner with IT to check units in and move them to Out on Repair so assets return to revenue quickly.
• Large Equipment Recovery Support: Assist with large equipment recoveries as needed, partnering with stores, Asset Protection, law enforcement, and vendors to locate, secure, and return high-value equipment.
• Fleet Partner Coordination: Review fleet leasing partner reports, update vehicle NCIC status, and keep records aligned with fleet leasing, Fleet, and Tool Rental partners.
• Asset Protection Case Follow-Up: Work Asset Protection case follow-ups; partner with Asset Protection, ORC, and Legal to support investigations, police reporting, and prosecution of stolen and converted assets.
• Stakeholder Communication: Serve as primary point of contact for Legal, ORC, law enforcement, Tool Rental, fleet leasing partners, stores, and vendors; respond to urgent recovery, NCIC, and Legal Lock requests with urgency and discretion.
• Reporting & Process Improvement: Close out weekly follow-ups and complete the Recovery Team recap. Identify theft, conversion, and slow-rent trends; execute core operations projects and process improvements that reduce shrink and increase speed to recovery; facilitate workout problem-solving sessions.
• Data Integrity & Analysis: Analyze and interpret GPS, claim, and system data to identify discrepancies and prioritize recoveries. Perform cost/benefit analysis and provide data to Recovery Manager to support decision making; communicate issues and roadblocks and escalate high-risk assets.
• Strategic Thinking & Recommendations: See the big picture, determine the problem and its fundamental parts, synthesize findings, and make oral and written recommendations to upper management. Execute day-to-day processes for areas of responsibility.

Direct Manager/Direct Reports

• Typically reports to Operations Process Manager or Business Manager
• No direct responsibility for supervising others.

Travel Requirements

• Typically requires overnight travel less than 10% of the time.

Physical Requirements

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications

• Bachelor's Degree is preferred.
• Law enforcement experience (police officer, detective, or investigator) is preferred, including hands-on work with NCIC entries, stolen vehicle reports, and vehicle recovery and clearing.
• Asset Protection or Loss Prevention experience is preferred, including ORC, theft, conversion, and shrink-reduction work in a retail or rental environment.
• Investigations experience is preferred, including case building, evidence and documentation review, police report filing, and partnering with Legal and prosecutors.
• Experience in vehicle, truck, or large equipment recovery, fleet management, repossession, or rental operations is preferred.
• Experience using GPS/telematics data, asset management systems, and Excel to locate assets, validate data, and report results is preferred.
• Strong data manipulation skills are preferred, including advanced Excel (lookups, pivot tables, formulas, data cleanup) and Google BigQuery (GBQ/SQL) to pull, join, and analyze large data sets.
• Experience using AI tools such as Microsoft Copilot, Claude, and ChatGPT to automate workflows, analyze data, and improve reporting efficiency is preferred.

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job, or an equivalent combination of education and law enforcement, military, asset protection, or investigations experience.

Preferred Education

• Bachelor's degree in Criminal Justice, Criminology, Loss Prevention/Security Management, Business, or a related field.
• Completion of a law enforcement academy or equivalent investigative training

Minimum Years of Work Experience

• 3

Preferred Years of Work Experience

5 years of combined experience in law enforcement, asset protection, investigations, or vehicle/equipment recovery

Minimum Leadership Experience

• None

Preferred Leadership Experience

• None

Certifications

• None required.
• Preferred: NCIC/state crime information system terminal operator certification.
• Preferred: State POST law enforcement certification (current or prior).
• Preferred: Loss prevention or investigations certification such as LPC, LPQ, CFI, or CF

Competencies

• Leverages Partnerships
• Teamwork Adaptability
• Problem Solving
• Strong quantitative skills such as statistics and data analysis
• Self Development

Additional information

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:

Pay and benefits

The pay range for this position is between $65,000.00 - $75,000.00