Operations Counter Agent

About the role

The role combines front-office customer service with administrative and document-handling responsibilities. The employee serves as the first point of contact for office visitors, directs customers to the appropriate colleagues, manages the receipt and release of original shipping documents, verifies documentation and customer authorization, and provides administrative support to the Customer Experience team.

Candidate Requirements

• Bachelor's degree in business administration, Logistics or relevant.
• Experience from 0 - 4 years.
• Fresh Graduates are welcome to apply.
• Strong customer service and representative skills, with a professional and welcoming approach.
• Excellent - Fluent speaking Georgian, English and Russian are a MUST.
• Excellent verbal and written communication skills.
• Strong attention to detail, particularly when checking original documentation and customer identification.
• Ability to multitask and maintain concentration in a customer-facing environment.
• Good organizational and administrative skills.
• Ability to communicate effectively with customers and internal stakeholders.
• Responsible and trustworthy approach to handling original and potentially sensitive documents.
• Ability to remain calm and professional during busy periods or when handling several customers and requests simultaneously.
• Ocean Operations Execution includes roles that manage and operate seagoing vessels (owned, chartered, VSA) used for transporting customer cargo/containers.

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.

A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

• Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
• The job requires limited job and business knowledge at the time of hiring.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing.