Operations Director

About the role

The Operations Director is responsible for the oversight of all phases of warehouse operations, including setup, production, quality control, maintenance, receiving, picking, and shipping. In addition, the Operations Director works closely with the operations team to increase productivity and profitability within the operation. Responsibilities include staffing, P&L management, vendor relations, and process improvement. The Operations Director also interacts closely with Account/Service Delivery teams and client contacts.

Your Tasks

• Manage multiple P&Ls in a cost center environment
• Direct activities associated with daily operations and client requirements
• Lead the development and implementation of operating processes
• Lead and direct fulfillment and distribution operations
• Develop, implement, and manage highly customized workflows in a supply chain management environment from receipt of data through value-added services/packaging to outbound
• Hire, train, and evaluate supervisory and management staff
• Initiate and coordinate large projects (e.g., equipment justification and procurement, facility layout)
• Stay current on information technology affecting functional areas to increase productivity and/or decrease costs

Qualifications & Requirements

• Strong analytical skills with excellent problem identification and resolution abilities
• Excellent verbal and written communication skills and strong interpersonal skills
• Ability to creatively develop solutions to meet operational challenges
• Organizational and planning skills, including prioritization and deadline management
• Ability to work in stressful situations and maintain composure
• Able to interact with all levels of employees, management, and external clients
• Self-starter and goal-oriented
• Bachelor's degree or 10+ years of experience in a leadership role in a warehouse environment
• Experience with budget and business plan development
• Proven ability to develop innovative solutions for increased productivity
• Superior negotiation skills in both internal and external settings
• Masterful organizational, communication, and leadership skills demonstrated by previous professional success
• Strong working knowledge of data analysis and performance metrics using business management software (e.g., SAP, ERP, CRM)
• Spanish fluency required
• Experience in fashion/apparel logistics or similar high-SKU environments strongly preferred
• Ability to function in a high-pressure, fast-moving environment
• Divided between office setting and operations environment

Additional Information

• Medical and Life insurance.
• Paid Time Off, including paid holidays.
• Voluntary benefits such as Dental, Vision, and Gap insurance, short-term disability, paid family leave, accident insurance, critical illness and cancer insurance.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company's Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

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