Operations Engineer II, AWS Managed Services (AMS)

About the role

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges.

We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon's technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into "the Cloud". As a member of the AWS Managed Services team you will be at the forefront of Cloud technologies, interacting with the full breadth of AWS services.

AWS Managed Services is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure.

As a member of Managed Service team, this role will be working with our amazing Operation, Database, and Network Engineers to dive in and tackle the hardest technical challenges. The successful candidate will excel in an agile environment while collaborating with some of the smartest people in the industry.

Key job responsibilities

• Develop trusting relationship with customers, understanding their business needs and review of service disruptions, monthly/quarterly metrics, and pre-launch planning
• Utilize technical skills to investigate complex support cases and technical challenges

A day in the life

See what the team say about their roles: About the team

• Amazon values diverse experiences.
• Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
• If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

• We value work-life harmony.
• Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.
• When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

• Here at AWS, it's in our nature to learn and be curious.
• Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
• Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Bachelor's degree in computer science or equivalent
• 4+ years of network and operating system support experience
• 4+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience

Preferred Qualifications

• Experience with aspect(s) of security: network, application, security protocols, cryptography, etc.
• Experience with Configuration Management Software.
• Scripting and / or programming experience with at least one scripting language (PowerShell, Ruby, Python, Bash).
• Experience in a DevOps team, supporting CI/CD workloads.
• Experience configuring, managing or troubleshooting systems of scale (cloud, virtualization, distributed networks, co-location).
• Experience in Networking (e.g. Deploying and troubleshooting LAN, VPN, Firewalls, TCP/IP etc.).

Additional information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Pay and benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, TX, Dallas - 95,600.00 - 160,000.00 USD annually