Operations Manager 4

About the role

This Operations Manager will lead the Onboarding and Maintenance teams within Global Corporate Trust Paying & Transfer Agent Operations. The team supports new account and security setup, account and issue maintenance, customer record updates, and ongoing servicing across multiple Corporate Trust product lines.

The manager will oversee approximately 12-15 professionals across Saint Paul, Minnesota, and Cincinnati, Ohio, including team leads and specialists. This role will ensure work is completed accurately, efficiently, and in accordance with client requirements, operational procedures, and established controls.

The successful candidate will partner closely with business line leaders, relationship managers, technology, risk, compliance, and operations teams to support new business onboarding, client servicing, operational excellence, and process modernization.

Key Responsibilities

• Lead, coach, and develop specialists and team leads, including performance management, hiring, employee development, and day-to-day people leadership.
• Oversee new account onboarding, account and security setup, issue setup, account maintenance, and customer record maintenance across multiple Corporate Trust business lines.
• Monitor production volumes, inventory, aging, service levels, quality metrics, and operational risk indicators while effectively balancing workloads and staffing.
• Ensure new accounts, securities, issuances, ownership records, and maintenance requests are completed accurately and on time in accordance with governing documents, client instructions, and operational procedures.
• Develop cross-training and succession strategies to reduce single points of dependency and strengthen team resiliency.
• Partner with business development, client relationship, paying agent, trustee, and operations teams to support new business onboarding and ongoing client servicing.
• Lead and support process improvement, automation, and operational transformation initiatives that improve scalability, quality, efficiency, and employee experience.
• Manage escalations and coordinate resolution of onboarding, maintenance, servicing, and other operational issues.
• Support audits, regulatory reviews, business continuity activities, risk assessments, and corrective action plans.
• Ensure adherence to corporate policies, procedures, control requirements, and applicable laws and regulations.
• Collaborate with peer leaders to share resources, strengthen business continuity, and promote a one-team culture across operations.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically five or more years of relevant experience

Preferred Skills/Experience

• Thorough knowledge of operational functions, systems, procedures, and products and/or services supported by the assigned area(s)
• Understanding of applicable federal and state laws and regulations
• Thorough knowledge of applicable products, programs, financial analysis, and related documentation
• Strong organizational, leadership, and project management skills
• Well-developed customer relationship management skills
• Excellent interpersonal, verbal, and written communication skills
• Strong people leadership, coaching, and talent development abilities
• Proven supervisory and management skills
• Experience leading process improvement, change management, and operational excellence initiatives
• Ability to manage multiple priorities, deadlines, and business objectives in a fast-paced environment
• Ability to build effective partnerships across business lines and support functions

Location: MN- West Side Flats

• This role requires working from a U.S Bank location three (3) or more days per week.
• If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work.
• That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.
• Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.