Operations Manager

Who Is Acorn Health?

Vision & Mission

Acorn Health is driving autism therapy forward with our careful combination of ABA best practices and our pioneering next practices. Acorn Health is a standard-setting family of ABA treatment providers. We believe the best employees want to work with companies who share their beliefs, and that is true for families who entrust us with children they love. Every day and every interaction, we strive to demonstrate our Five Core Values.

• Authenticity: We present our true, consistent Everyone hungers for genuine connections.
• Accountability: We keep our promises, and can be trusted with the life and future of a
• Teamwork: The best outcomes are produced by people who collaborate with
• Growth: We know the needs of children and their families are unique and ever-
• Hustle: In autism care and treatment, time is always of the We do things now

Job Summary

Center Operators manage the day-to-day operations of our center, ensuring our families are receiving high quality care and our staff are experience a high-quality employment experience. This role requires a proactive individual with strong organizational skills and the ability to handle multiple tasks efficiently.

Duties/Responsibilities

• Oversee the daily operations of the center, including opening and closing procedures, staff scheduling, and facility maintenance.
• Ensure the center and therapy equipment is in working order and comply with safety
• Ensure compliance with health and safety regulations, including sanitation standards and emergency procedures.
• Conduct regular inspections of the facility to identify and address any safety hazards or maintenance issues.
• Manage inventory levels for supplies and equipment, replenishing as
• Handle client inquiries, grievances, and requests in a professional and timely
• Monitor client satisfaction levels and implement improvements as needed in partnership with the Lead BCBA.
• Drive the execution of the center's annual budget targets and growth Achieve related KPI's determined by the Regional Director of Operations.
• Review center's financial performance with regional director of operations
• Hire, on-board, and monitor the performance of Registered Behavior
• Work in partnership with the Lead BCBA to provide ongoing coaching and performance feedback to staff members to ensure high-quality service delivery.
• Develop and implement staff schedules to ensure adequate coverage during operating
• Monitor client adherence to scheduled treatment hours in accordance with our parent participation agreement and actioning if hours do not meet clinical recommendation.
• Monitor staff adherence to scheduled sessions and actioning if employee is in violation of attendance policy.
• Handle sensitive employee relations issues with integrity, either individually or with the assistance of Human Resources.
• Coordinate and facilitate weekly and monthly staff meetings to ensure appropriate dissemination of information to staff and promote staff engagement.
• Coordinate and promote center programs, events, and This may include local outreach, conferences, and community-based events.
• Maintain accurate records of center activities, including
• Communicate with Acorn Health administrative teams including Admissions, Payroll, Finance, Billing and Human Resources to assist in staff and client records management and payer
• Comply with the Acorn Health Code of Ethics, Corporate Compliance Program, HIPAA regulations, policies and procedures, and all other regulations, laws, and other guidance relevant to the position.
• Perform other duties as

Knowledge, Skills & Abilities

• Strong leadership and communication
• Excellent customer service and interpersonal
• Ability to multitask and prioritize tasks in a fast-paced
• Proficiency in computer applications, including Microsoft Office
• Knowledge of facility management and maintenance
• Must have a flexible schedule and be able to work irregular hours when necessary to include some weekends.

Education and Experience

• Bachelor's degree or equivalent experience
• 2+ years of experience in a Managerial role
• Proven experience in a supervisory or managerial role, preferably in a customer service or healthcare setting.
• CPR and First Aid certification
• Safety Care Certified
• Salary: 55,000-65,000/yr.

Physical Requirements

• Remain in a stationary position: More than 2/3
• Traverse or move around work location: 1/3-2/3
• Operate or use department specific equipment: More than 2/3
• Ascend/Descend equipment or ladder: none
• Constantly position self to accomplish the Essential Functions of the role: More than 2/3
• Receive and communicate information and ideas for understanding: More than 2/3
• Transport, position, and/or exert force: less than 1/3
• Up to 10 pounds: less than 1/3
• Up to 25 pounds: less than 1/3
• Up to 50 pounds: none
• Up to 100 pounds: none
• More than 100 pounds: none

Additional information

The above statements are intended to describe the general nature and level of work being performed by employees in this classification.