OPERATIONS MANAGER

About the role

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE SUPERVISOR OF BUILDING MAINTENANCE CIVIL SERVICE TITLE, OR BE REACHABLE ON THE OPEN COMPETITIVE ADMINISTRATIVE SUPERVISOR OF BUILDING MAINTENANCE EXAM (# 6010).

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The NYC Department of Homeless Services seeks one (1) Administrative Supervisor of Building Maintenance, Level III, to function as an Operations Manager within F&L. Under the direction of the Deputy Commissioner, Facilities & Logistics, and with wide latitude for independent judgment and action, who will:

• Manage day-to-day workflow between the Deputy Commissioner's Office and various units within Facilities and Logistics. Overseeing project deliverables for the Deputy Commissioner, including presentations, briefings, detailed reports outlining project status, identifying potential issues, and tracking performance indicators.
• Provide strategic planning and problem-solving support to the Deputy Commissioner, Facilities & Logistics. Initiate and manage projects within any of the Deputy Commissioner, Facilities & Logistics' area of responsibility.
• Collaborate with Facilities and Logistics staff to develop and coordinate improvement strategies for F&L initiatives that support the accomplishment of agency goals.
• Conduct research, investigations, or examinations and analyses on complex projects for DHS Operations.
• Oversee the Enterprise Asset Management (EAM) systems development, enhancements and upgrades that support ongoing work order maintenance requests, purchasing goods, in addition to as well as supporting the DHS lead inspection, abatement and remediation programs.
• Liaise with ITS, internal DHS teams and vendors to ensure compliance and improve efficiency of EAM processes.

Qualifications & Requirements

• Eight years of full-time experience in construction, repair, alteration and/or rehabilitation of multiple dwellings, commercial, industrial or public buildings in the capacity of general contractor, superintendent of construction, procurement specialist, evaluator responsible for cost estimation, or as a field supervisor or as an inspector, at least 18 months of which must have been in a supervisory or administrative capacity involving responsibility for a large number of buildings; or
• Education and/or experience which is equivalent to "1" above. Education in an accredited college leading toward a baccalaureate degree in engineering, architecture, engineering technology or a closely related field will be accepted on a year-for-year basis up to a maximum of four years. However, all candidates must possess at least 18 months of the specialized supervisory or administrative experience described in "1" above.