Operations Manager

About the role

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $105,000.00 - $112,000.00.

The Administration for Children's Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

The Division of Youth and Family Justice (DYFJ) provides a wide range of services and programs for youth at every stage of the juvenile justice process.

Our goals are to (a) build stronger and safer communities and advance public safety by preventing juveniles from entering the New York City's juvenile justice system, (b) provide therapeutic treatment and services to youth in our custodial care, and (c) help juveniles access the tools they need to leave the justice system for good.

We strive to help families and young people by providing supportive services that are responsive to the needs of individual youth and families.

DYFJ directly operates two secure detention facilities for Juvenile Delinquents, Juvenile Offenders and Adolescent Offenders whose cases are pending in Family Court or the Youth Parts in Supreme Court: Crossroads Juvenile Center in Brooklyn and Horizon Juvenile Center in the Bronx, where youth receive comprehensive services including medical, dental, mental health care, and education.

The Operations Manager specific duties will include but are not limited to:

• Manage operations of an assigned tour of the secure detention facility by planning, monitoring, and evaluating the ongoing programs relating to the supervision, conduct and order of the youth in care.
• Provide coverage for facility operations in the absence of the Assistant Commissioner of Operations.
• Conduct interviews and select candidates for vacancies assigned to secure detention.
• Manage staff scheduling, absenteeism, and overtime reduction.
• Implement policies and evaluate current practices to ensure operational safety and security for youth and staff are maintained.
• Monitor and ensure the Associate Youth Development Specialist coordinate all the activities and services to youth on a work tour including education, recreation, medical, and social services to ensure that programs are implemented to meet the needs of the youth.
• Conduct individual and group conferences with staff concerning the interpretation and implementation of agency policies and procedures, including techniques to be used in addressing behavioral and adjustment issues, and develop staff skills in observing, recording, and addressing these identified areas.
• Demonstrate competence in executing and performing Safe Crisis Management (SCM) and ensure staff are compliant with SCM training requirements.
• Review incident reports to ensure reports are legible, accurate, and that reports contain all required identifiers.
• Conduct video review as part of the incident follow-up process to identify areas of success and trends impacting incidents.
• Conduct investigations of child abuse allegations and critical incidents by conducting interviews, review videos, prepare managerial reports, and submit corrective action plans to the Assistant Commissioner of the facility within 24 hours of occurrence.
• Assess and evaluate tour critical areas and formulate action plans to address identified operational needs to better manage secure detention.
• Conduct Tours of Inspection of assigned living units.
• Establish and maintain a managerial system of control to ensure effective program operations.
• Oversee, monitor, and resolve City Time-related issues.

Additional Information

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

To Apply

No phone calls, faxes or personal inquiries permitted.

Note: Only candidates under consideration will be contacted.

Qualifications & Requirements

• A master's degree in social work from an accredited school of social work and four years of full-time, paid professional experience in a child care institution or in group work with children in a child care setting, including two years in an administrative capacity; or
• A master's degree from an accredited college in sociology, psychology, education, public administration or a closely related field, and five years of full-time paid professional experience as described in "1" above including two years in an administrative capacity; or
• Education and/or experience equivalent to "1" or "2" above. However, all candidates must have two years of administrative experience in a child care setting.