Operations Manager

Position Purpose

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Responsibilities

• Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partners with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Qualifications

• 2-3 years of operations management experience
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• 3-4 years of customer service experience
• Prior experience or strong interest in the fitness industry is a plus
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
• Excellent MS Office skills
• And, of course, someone who embraces our Core Values!

Requirements

• Must successfully pass background check.
• CPR certification required within 30 days of hire.
• The Operations Manager must be intimately knowledgeable and up to date on all current company policies and SOP's to ensure the adherence to such policies and standard operating procedures
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from data base or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Pay and benefits

Salary Pay Range $65,000—$65,000 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training, and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered - access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
• 401(k) + Company matching!*
• Personal education growth options with Sophia Learning.
• Based on eligibility of tenure and full-time vs. part-time employment.

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