Operations Manager

Join a National Top Workplace

Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.

Join Us from Anywhere

While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well-being

Discover more about our perks and benefits here.

Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.

Travel Requirements

As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role.

How you will make an impact

• Organizational Management:
• Manage the daily operational logistics of the intra-Kobie team respective to the client assigned.
• Regularly evaluate the efficiency of organization procedures according to objectives and apply improvements.
• Working with client services team and technology team on the implementation and tracking of client's requirements for program success
• Help maintain effective working relationships with affiliate client organization, and other members of the Kobie Team.
• Coordinate with external partners and vendors to optimize program delivery and ensure seamless integration of third-party services.
• Operational Excellence:
• Establish and maintain operational processes and procedures to ensure the efficient delivery of projects/objectives.
• Identify and implement automation and optimization opportunities to streamline operations and enhance scalability.
• Proactively address operational challenges and resolve issues to minimize impact on customer experience.
• Programming Support:
• Support the creation and execution of client programs.
• Aid with program, client, and intra-team logistics.
• Support strategic vision and the sustainability of programming.
• Lead program and support including facilitation, leading discussions, delivering results and success.
• Build on program initiatives to drive additional impact through program results, growth, and/or creation of additional revenue impacting development.
• Serve as point of contact and maintain positive and effective relationships with client, internal client team, and others as required.
• Develop and implement strategic plans for loyalty rewards programs, aligned with business objectives and customer needs.
• Monitor program performance metrics and KPIs to identify trends, opportunities, and areas for improvement.
• Oversee the end-to-end execution of rewards programs and deliverables.

What you need to be successful

• Operations experience a plus
• Strong organizational and management skills
• Excellent communication skills - written and verbal.
• Problem solving skills
• High level of curiosity
• Ability to prioritize and manage in a constantly changing environment.
• Ability to think strategically and help create the vision for the client.
• Intra-Team coordination and leadership skills
• Commitment to the mission, Kobie values, and goals of the client
• Systems Experience:
• Experience Workflow management tools /Project Tracking Software preferred
• MS Office Suite
• Enterprise application management experience

Additional information

Who we are As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty.

A place for all We celebrate and embrace diversity at Kobie!

We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie.

Ready to join us? If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and join the best and brightest in loyalty!