Operations Manager

Job Responsibilities

• Effectively manage on-time performance and driver availability
• Effectively manage all call center functions
• Effectively manage customer relations through both direct contact and outreach programs
• Identify, select, train, and mentor location staff
• Effectively and frequently communicate with location staff and support team members
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements
• Contribute to maintaining the safety culture of the division
• Maintain client contact routinely to meet or exceed expectations
• Assist with conducting periodic departmental audits
• Daily, weekly, and monthly review of key operational metrics
• Implement, promote, and adhere to company policies and procedures
• Participate in location labor and employee relations activities

Talent Requirements

• Must have three (3) years of operation management experience in a similar sized paratransit or microtransit environment
• The ideal candidate would have experience in scheduling and personnel management and training
• Must be able to work independently and have strong written and verbal skills
• Knowledge of the contractual obligations is a must to perform this job correctly
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity
• Advanced scheduling and reservation software platform experience preferred
• Experience managing fast paced environment

Salary range: $73,549 - $86,528

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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84580.95-99507