Operations Manager

About the role

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

The Operations Manager leads a Logistics Team and is responsible for the operational performance of an assigned district, territory, or area, based on market. With a continuous improvement mindset, this role manages inventory and asset management processes to support efficient operations, maximize asset utilization, and minimize unnecessary inventory and instrument investment.

This role promotes a culture of Care, Collaboration, and Courage while building strong partnerships between Sales Management and Logistics.

Success in this role requires the ability to work effectively in a highly matrixed environment and partner with multiple stakeholders. The role also requires a working knowledge of company products, operating systems, and medical procedures. Performance is measured against established Key Performance Indicators (KPIs).

Asset & Inventory Management

• Ensure consignment locations have valid consignment agreements and/or custody cards, as required, and perform field cycle counts as needed.
• Manage physical inventory activities, including preparation, counts, reconciliation, and required adjustments, to support established company variance goals.
• Analyze instrument and implant utilization in partnership with Sales Management and the sales force to identify opportunities to improve asset utilization.
• Evaluate inventory asset levels and execute appropriate strategies to maximize utilization, support sales performance, and achieve company asset utilization goals.

KPI & Performance Management

• Implement tiered accountability for Tier 1 and Tier 2, and Tier 3 based on the market, sharing outcomes with senior management as appropriate.
• Monitor performance against applicable KPIs, address performance gaps, implement corrective actions, and escalate for support when required.
• Participate in the development of best practices, SOPs, process improvements, system enhancements, and reporting for company-wide application.
• Analyze operational activities impacting the P&L of assigned areas, including stock withdrawal budgets, freight, and courier usage, based on market requirements.

People Management

• Lead the day-to-day management of the assigned team, including attracting, engaging, training, developing, empowering, and retaining employees to support business goals and a high-performance culture.
• Own employee engagement and related action plans for assigned teams.
• Assign and manage logistics and inventory workflows to ensure compliance with established processes and SOPs.
• Monitor performance against KPIs and adherence to standard work, including required daily, weekly, monthly, and quarterly activities, while maintaining audit readiness.
• Ensure ongoing training for logistics personnel and/or sales representatives on required compliance topics, day-to-day operations, SOPs, processes, and systems.
• Provide operational training and support to other areas and Company locations as required.

Safety & Compliance

• Ensure adherence to applicable quality, regulatory, health, safety, and environmental policies, procedures, protocols, and requirements.
• Maintain appropriate housekeeping standards within warehouse areas, including a clean and orderly work environment.
• Manage product recall activities in a timely manner and coordinate with Quality and Regulatory teams to ensure required compliance procedures are followed.

Systems

• Learn and effectively navigate systems such as MoveMedical and ERP platforms including SAP, AX, WebOps, or TOTVS.

Education

• High School Diploma or equivalent required.
• Bachelor's degree in Business Administration, Supply Chain, Operations, Industrial Engineering, or a related field preferred.
• Armed Services experience, particularly within logistics or supply chain, highly preferred.

Experience

• 5-8 years of relevant experience in logistics, supply chain, warehouse operations, inventory management, operations, or a related field.
• 2+ years of people leadership or supervisory experience preferred, including responsibility for team performance, development, and day-to-day operations.
• Demonstrated experience managing day-to-day operational activities and driving performance against operational KPIs.
• Experience within a regulated environment, medical device industry, or field-based logistics operation preferred.

Certifications

• ASCM, Six Sigma, Lean, or Project Management certification desired.

Skills & Capabilities

• Ability to foster an environment where employees feel comfortable sharing ideas and voicing their opinions.
• Courage and ability to have crucial conversations with employees and stakeholders.
• Ability to coach employees to solve problems and improve business performance.
• Ability to act as a change agent through influence and by leading by example.
• Ability to establish standards for effective warehouse and logistics operations and hold teams accountable to those standards.
• Strong communication skills with the ability to effectively convey and interpret information across a variety of audiences and situations.

Physical Demands

• Must be able to lift up to 75 pounds.
• Standing, walking, bending, stooping, pushing, and pulling may occur for extended periods.

Travel

• Domestic travel of less than 50%.

• You. Unlimited.
• We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Discounts on fitness clubs, travel and more!

• Stay connected by joining our Talent Community.
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• Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.
• Explore our website and learn more about our mission, our team, and the opportunities we offer.