Operations Manager

Summary of Responsibilities

• Contributes to identifying new business opportunities within the territory and building relationships with potential and existing customers.
• Ensures successful launch and execution of projects.
• Works with Sales Manager to grow business within their region.

Essential Job Functions

• Oversees financial management and planning for territory's project costs including and not limited to utilization rate, overtime, supplies and travel
• Ensures training programs and project documentations are accurate and complete
• Reviews paperwork sent to customers
• Monitors receiving and shipping activities at project locations
• Facilitates tours and customer visits
• Reports customer complaints
• Reviews projects for evidence that best practices are being implemented, applied effectively and understood at all levels
• Assists in developing company procedures and advocate compliance
• Serves as liaison between the customer and project team
• Manages location teams and administrative staff
• Ensures compliance with quality requirements throughout performance of duties
• All other duties and responsibilities as may be assigned

Qualifications

• Manufacturing, Engineering, Business Degree or equivalent experience
• Five (5) years management and supervisory experience of salaried and hourly personnel
• Working knowledge of corporate budgeting and financial management processes
• Ability to listen/communicate clearly and professionally
• Excellent organizational skills in order to establish, implement, control and revise projects
• Experience in handling customer and employee relations
• Proficiency in Windows and Microsoft Office
• Available to work hours based on business needs
• For internal candidates, have satisfactory job performance (not on a corrective action)

Additional Information

All your information will be kept confidential according to EEO guidelines.