Operations Manager

What You'll Do

• Run the daily onsite operations of our service. You'll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service
• Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service
• Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life

Who You Are

• Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through
• Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen
• Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences
• Mission driven, motivated by expanding access to transportation and improving how communities move
• You possess a deep understanding of the unique challenges of fixed-route transit, including managing time-point adherence, breakdown escalations, and the logistical complexities of run scheduling for large-scale operations
• You are comfortable working around Class B/Class A vehicles and understand the specific safety, maintenance, and maneuvering requirements associated with 35-to-45-foot coach buses
• You have a proven track record of managing and retaining professional CDL drivers, emphasizing a culture of safety and compliance (DOT/FMCSA) while maintaining high morale in a high-pressure, scheduled environment
• Based in Rochester, MN ready to be onsite 4-5 days a week

Compensation and Benefits

• Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary Range: $75,000-$90,000 / per year.
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

• There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
• Via is an equal opportunity employer.