Operations Manager (Customer Onsite)

About the role

The Operations Manager is responsible for orchestrating end-to-end Order Management and logistics supporting Order Management demands. Serving as the primary escalation point and interface between NASA technical leads, program stakeholders, and cross-functional operations, supply chain teams, and partner engagement teams. This role applies deep logistics and systems deployment expertise to deliver mission-critical compute, network, and data center infrastructure on schedule, while maintaining strict adherence to NASA operational standards.

Responsibilities

Oversee the end-to-end order lifecycle from requisition intake and validation to fulfillment, staging, and site deployment across NASA centers and partner facilities in support of the customer's journey Serve as the primary escalation point for NASA program managers, engineering teams, and vendor networks regarding complex order inquiries, delays, and critical supply bottlenecks.

Direct, mentor, and balance the day-to-day workload of the Operations Coordinator team, handling tiered operational questions and ensuring quality across high-volume order pipelines. Audit and analyze order fulfillment cycles, vendor lead times, and capacity forecasts to identify operational bottlenecks and implement process improvements.

Review, refine, and present infrastructure demand forecasts, SLA compliance dashboards, and order status reports to senior NASA leadership and other stakeholders Lead weekly customer operational syncs, pipeline reviews, and cross-functional alignment sessions with site operations, logistics teams, and other various stakeholders Develop, document, and maintain Standard Operating Procedures (SOPs) for order triage, change management, and asset tracking.

• Execute structured training and onboarding plans to scale coordinator capabilities and ensure compliance with federal asset tracking standards.
• Assume operational leadership and decision-making authority during critical deployment windows or when senior operations management is unavailable.
• Foster a high-reliability team culture centered on operational precision, customer partnership, and proactive risk mitigation

Qualifications

Bachelor's degree in supply chain management, Logistics, Operations Research, Information Systems, or equivalent professional experience.

4+ years of hands-on experience in Order Management, logistics, or technical fulfillment, preferably supporting technical infrastructure, data centers, or mission-critical tech deployments Proven track record leading or mentoring operational teams in fast-paced, high-volume environments with a collaborative leadership style, a positive can-do mindset and a passion for operational excellence Strong familiarity with technical infrastructure components (servers, networking equipment, optical hardware, cabling, power/cooling assets) or managing specialized logistics operations Demonstrated expertise in order management platforms (e.g., SAP), and spreadsheet-based reporting (advanced Excel / Google Sheets).

Exceptional analytical and problem-solving skills with the ability to interpret fulfillment data and drive actionable operational decisions Superior customer-facing and executive communication skills, with experience managing escalations under tight deadlines with proven stakeholder management Willingness to Travel: 20% *Must be legally authorized to work in the United States

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time Health Plan: Medical, Prescription Dug, Dental and Vision Life and Long-Term Disability Insurance 401(k) Retirement Savings Plan (US only) Employee Stock Purchase Plan Training and Personnel Development Program Expected compensation range from $85,000 - 115,000 annually