Operations Manager - Final Mile

About the role

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability.

With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.

The Operations Manager is responsible for supporting the overall execution and performance of the operation for a specific location(s), including staffing of both employees and Independent Contractors, customer relationships, performance, and direction of the overall operation.

Essential Duties and Responsibilities

• Oversee the appropriate recruitment and development strategy of staff and/or Independent Contractors/Drivers.
• Evaluate staff and/or Independent Contractors performance - modifying and/or abandoning strategies and/or tactics as necessary.
• Establish and maintain effective communication and relationships with customers. Ensure a positive Customer Experience for both internal and external customers.
• Ensure that practices, policies and procedures are enforced and consistently implemented.
• Schedule and participate in negotiations with Vendors, Contractors and Service Providers to secure best value/service standards are met.
• Responsible for creating and maintaining a safe working environment and espousing and teaching a culture of safety.
• Actively review KPIs and ensure process improvement strategies are identified and incorporated.
• Conduct regularly scheduled team meetings and training sessions designed to inform and improve upon performance of staff members and/or Independent Contractors.
• Assist in developing plan of annualized equipment, vehicle, and staffing needs for budgetary purposes as applicable.
• Display active involvement in P&L performance, ensuring decisions and practices coincide with budgetary goals.
• Develop, recommend, and manage annual operation budget, by working actively in the budget process.
• Drive initiatives that contribute to long-term excellence.
• Responsible for compliance with Local, Federal and State legislation pertaining to personnel, equipment, vehicle and building matters.
• Coordinates, resolves, and responds to issues as they pertain to the Operations Performance.
• Ensure accurate and timely driver pay and ensure ethical and equitable practices are followed.
• Monitor Quality Control Scores and address scores with Independent Contractors/Drivers and any other appropriate team members.
• Ensure Independent Contractors/Drivers are appropriately qualified with all required documentation and licensing prior to performing work for the company.

Education & Experience

• Minimum of five (5) years' experience in the transportation, logistics, or related industry required.
• Previous experience managing an employee team required.
• Must have worked with Independent Contractors on a regular basis.
• Required knowledge of managing financial performance.
• Bilingual in Spanish strongly preferred.
• Four (4) year college degree in Business, Supply Chain Logistics, or related field preferred.
• Must maintain a clear and valid driver's license.

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Excel, Outlook, and Word.
• Operates with a customer service mentality.
• Ability to manage time effectively and consistently meet deadlines.
• Ability to work in a team environment and demonstrate flexibility and patience.
• Excellent organization, communication and problem-solving skills.
• Ability to work under minimal supervision and with a strong sense of self-motivation.

• Ability to lead and manage a team.
• Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately.
• Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Physical Activity Level

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel, see clearly and talk or hear.
• Must be able to occasionally lift and/or move up to 25 pounds.
• Occasionally required to reach with hands and arms.

Working Conditions

• Outdoors and indoor shop environment with adequate ventilation.
• Exposure to vibration, improperly illuminated or awkward and confining work spaces.
• Working above ground level where the possibility of falling exists.
• Frequent lifting and carrying of items.
• Loud noises typical