Operations Manager - Mayo Civic Center

About the role

• DEPARTMENT: Operations
• JOB TITLE: Operations Manager
• REPORTS TO: Assistant General Manager
• SUPERVISES: Operations Department
• FLSA: Full-Time | Salaried | Exempt

Compensation

$75,000 - $85,000 Annually

Position Summary

Responsible for directing and overseeing all Operations functions, and custodial services. Coordinates activities across departments and contractors to ensure smooth event execution and facility readiness. Maintains compliance with laws, codes, and safety standards; develops policies, procedures, and training programs. Manages budgets, inventory, contracts, and vendor negotiations. Oversees preventive maintenance, emergency procedures, and special projects such as construction or expansion. Acts as a liaison with external agencies and serves as Manager on Duty when required.

Essential Duties & Responsibilities

• Directs, supervises, and schedules all aspects of Operations, including; Building and Grounds; Event Conversion, ADA compliance; and Custodial Services.
• Coordinates the Operations activities with other departments and event-related contractors to ensure facility readiness and smooth operation of events.
• Implements and updates facility rules, regulations, policies, and procedures.
• Ensures all events are built, advanced, and fulfilled at the highest level with the event management and event operation team.
• Provides clear, concise, and timely communication of directives to other departments.
• Ensures that the Operations Department receives pertinent information for the most effective use of the facility and staffing.
• Authorizes the requisition of equipment and supplies within budget guidelines.
• Provides yearly inventory of all equipment.
• Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures are followed.
• Develops policies and procedures to ensure best practice of compliance with laws, regulations, and company standards.
• Develops program to train all employees on Fire/Life Safety, Emergency, and OSHA Procedures.
• Investigates, analyzes, and resolves operational problems and complaints.
• Conducts periodic staff meetings to discuss procedures, problems, and policy changes.
• Negotiates with vendors, unions, contractors, and/or service providers.
• Develops and implements preventive maintenance schedules, emergency procedures, safety, and Risk Management policies in compliance with all Corporate and governmental regulations.
• Acts as a liaison to public utility, environmental, and energy agencies.
• Serves as MOD (Manager on Duty) as required.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Qualifications

Education And/or Experience

• Bachelor's Degree, preferably with a major in Management or Maintenance Engineering.
• Minimum of 2 years’ experience in Supervising or Managing in a similar facility.
• Additional experience may be substituted for education.

Skills and Abilities

• Excellent organizational skills.
• Ability to prioritize and manage multiple projects simultaneously.
• Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff, including management.
• Ability to effectively supervise staff.
• Professional presentation, appearance, and work ethics.
• Knowledge of Microsoft Office including Excel
• Ability to work with limited supervision and as a team member.
• Requires ability to work at events plus flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.