Operations-Quality Manager

Compensation

$85,000-$90,000 per year

Job Overview

The Operations Quality Manager will be responsible for coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities. The individual will be responsible for developing effective quality control processes.

Roles & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Devise and review specifications for products or processes to ensure effective quality control
• Ensure SBM's quality management systems conforms to all regulatory/legal requirements
• Oversee inspection of materials to ensure they meet requirements
• Monitor internal processes for quality standards
• Keep up on standards, regulations/laws, issues, and news with respect to product and service quality
• Develop work schedules to ensure adequate service
• Prepare schedules for service personnel, assigns personnel to routes
• Inspect and evaluate physical condition of establishment for program compliance, i.e. safety, quality, and service
• Audit and maintain inventory supplies and equipment
• Investigate and promote improved equipment and methods
• Review customer requests for service to ascertain cause for service request, type of malfunction, and address with manager
• Implement organization policies and goals
• Facilitate budget requests to identify areas in which reductions can be made
• Assist with plans, budgets, and schedule modifications including cost estimates bid sheets and contracts
• Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements
• Assist with coordination of program specifications, requirements for proposals and contracts, and associated documents
• Collect data for preparing estimates, labor hours, expenses, and other metrics
• Maintain a safe work environment for self and employees
• Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Direct supervisory management engaged in support of facilities programs
• Act as liaison between company, customers, clients, employees, and subcontractors
• Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees
• Assist with human resource concerns and issues
• Support compliance training for new hires and sustaining management/associates on quality expectations and systems.
• The ability to drive to various work locations, customer sites, or company facilities may be necessary to perform the essential functions of this position.
• Some travel may be required for this position

Qualification

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and/ or Experience

• A.A. Degree required with 2+ years of experience, or equivalent combination of education and experience

Certificates, Licenses, Registrations

• CPR/AED/First Aid certification a plus
• A valid driver's license may be required for this position based on business needs. Employees required to drive as part of their job duties must maintain an acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirements
• Completed all safety and task training certification
• May be required to be forklift certified

Knowledge, Skills, and Abilities

• Bilingual a plus
• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills
• Knowledge of cleaning methods and equipment and willing to share with team
• Knowledge of the upkeep and care of the cleaning equipment
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use
• Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills
• Knowledge of Microsoft Office and computer skills
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public

Supervisory Responsibilities

Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.

Physical Demands & Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is frequently required to sit and talk or listen.
• The employee must be able to lift and/or move up to 35 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Benefits

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: