Operations Support Supervisor

Mission Statement

At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

Job Summary

The Operations Support Supervisor is responsible for supporting daily facility operations, with a primary focus on Materials Management, Inventory Control, Quality Assurance, and cross-functional operational support.

This position works closely with the Operations Support Manager to ensure operational efficiency, regulatory compliance, and departmental accountability. The ideal candidate is a hands-on, adaptable leader capable of independently identifying challenges, coordinating solutions, and supporting operational priorities across multiple departments.

The Operations Support Supervisor is expected to take ownership of daily operational needs, proactively identify and resolve challenges, and maintain accountability across assigned areas of responsibility. Success in this role requires strong communication, independent judgment, and a hands-on approach to supporting both employees and facility operations.

Core Job Duties

• Oversee daily materials management activities, including receiving, storage, inventory movement, and material distribution.
• Maintain inventory accuracy through cycle counts, reconciliations, discrepancy investigations, and adherence to established procedures.
• Coordinate with production and other departments to ensure material availability and minimize operational disruptions.
• Support Quality Assurance activities, including documentation reviews, compliance monitoring, investigations, and corrective actions.
• Monitor departmental workflows, identify inefficiencies, and implement improvements to increase accuracy, productivity, and operational consistency.
• Provide daily direction, guidance, and support to employees while reinforcing expectations for performance, safety, and accountability.
• Serve as a primary point of contact for operational challenges, coordinating solutions across departments and escalating significant concerns as necessary.
• Support the development, implementation, and enforcement of standard operating procedures and regulatory requirements.
• Assist with facility audits, inventory investigations, and continuous improvement initiatives.
• Maintain consistent communication with the Operations Support Manager regarding operational performance, priorities, challenges, and resource needs.
• Provide hands-on assistance across departments as operational needs dictate.

Required Experience, Education and Skills

• Experience in manufacturing, materials management, inventory control, quality assurance, or related operations.
• Previous leadership or supervisory experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage competing priorities and work independently with minimal supervision.
• Experience in a regulated manufacturing environment preferred.
• Knowledge of Massachusetts cannabis regulations and METRC preferred.
• Proficiency with Microsoft Office and inventory management systems.

Additional information

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.

Benefits

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary.

Additional Requirements

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.