Operations Technician Senior - Commercial Lines
- Location
- Stevens Point, WI · Hybrid
- Job type
- Full-time
- Level
- Lead / Staff
- Education
- High school diploma or equivalent
- Listed
- 14 days ago
Skills & highlights for this role
- Verbal and written communication
- Team collaboration
- Organizational skills
- Ability to meet service standards and deadlines
- Policy transaction processing
Also useful
- Commercial lines insurance operations experience
- Underwriting support
- Process improvement
- Quality audits
About the role
This position will be filled working out of the Stevens Point, WI Strongs office.
The Operations Technician Senior will support commercial lines (CL) operational and underwriting processes within guidelines by handling a variety of basic to moderately complex policy transactions that support the review and acceptance/decline of new or renewal CL business.
This team member assists on behalf of underwriting claims, sales producers, and agents, compiles and/or shares policy and coverage for assigned lines of business and customers. They will ensure proper documentation and records management according to regulatory and Sentry standards.
What You'll Do
- Respond to internal and external information requests, including email and phone inquiries. Effectively explain plan details and/or processing requirements
- Document and maintain customer policy information. Gathers necessary data from various sources, reviews data for accuracy and ensures appropriate resolution Ensures data meet company standards for compliance and quality
- Processes and releases policy documentation, such as certificates of insurance, to customers and/or authorized parties; documents all activities in internal systems
- Provide operations support, including processing of new and renewal transactions and policy updates
- Provides general administrative support, which may include, but is not limited to, participating in process improvement projects and quality audits.
What it Takes
- High School Diploma or equivalent work experience; Associate Degree preferred
- Experience supporting commercial lines insurance operations preferred
- Ability to communicate effectively and accurately both verbally and in writing
- Ability to interact with others and work in a team environment
- Organizational skills and ability to meet service standards and deadlines
Pay and benefits
At Sentry, your total rewards go beyond competitive compensation. We’re committed to supporting the whole you, which is why we offer a comprehensive package designed to help you thrive both professionally and personally.
- Hybrid Flexibility: Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn. We provide the technology and tools you need for both your office and home workspace from day one.
- Dining on Us: Depending on your location, we may provide a stipend that can be used at our on-site cafeteria or a meal allowance to keep you fueled.
- Continuous Learning: Unlock your potential through Sentry University and take advantage of our tuition reimbursement program.
- Comprehensive Benefits: We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources. Options for HSA, FSA, and Dependent Care FSA are available.
- Work-Life Balance: Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community.
- Investing in Your Future: We’re committed to your long-term financial well-being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately.
- Giving Back: Through the Sentry Foundation, we’re proud to support the United Way and make a difference in our communities.
Building on a Legacy
Our future is bright, but it’s anchored in a long history of stability. Since our founding in 1904, we’ve dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We’re proud to have maintained an A+ rating from A.M. Best, the industry’s leading authority, for over 30 years.
Your Career, Our Community
Whether you’re working at our headquarters in Stevens Point, Wisconsin, or one of our many offices across the country, you’ll find a challenging and rewarding environment. Explore the Our Teams tab on our Career Page to see the diverse career paths we offer, with a focus on ongoing development and professional growth.
Why Join Sentry?
At Sentry, we believe our people are the heart of our success. We’re proud to be recognized for the culture we’ve built, earning spots on Forbes’ lists for America’s Best Midsize Employers and Best Employers for New Grads, as well as Newsweek’s America’s Greatest Workplaces for Women and Diversity. These honors reflect our commitment to your professional satisfaction and growth.
Equal opportunity and legal notices
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
From Sentry Insurance's careers page, first listed on Rolev.ai on October 27, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Operations Technician Senior - Commercial Lines job at Sentry Insurance located?
This Operations Technician Senior - Commercial Lines position at Sentry Insurance is located in Stevens Point, WI (Hybrid). Always check Sentry Insurance's application page for specific state eligibility or relocation policies.
What qualifications are required for Operations Technician Senior - Commercial Lines at Sentry Insurance?
For the Operations Technician Senior - Commercial Lines role, Sentry Insurance highlights a high school diploma or equivalent; experience with Verbal and written communication, Team collaboration, Organizational skills, Ability to meet service standards and deadlines, Policy transaction processing. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Operations Technician Senior - Commercial Lines position at Sentry Insurance?
This listing links directly to Sentry Insurance's Workday application page. You can apply directly on Sentry Insurance's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.